2027 Summer Intern - Marketing Operations and Excellence

Job Overview

The Marketing Operations and Excellence team builds the systems, content, and ways of working that help marketing run consistently and at scale. This internship sits at the intersection of site enablement, documentation, and practical AI use.

The intern will help stand up an iConnect (SharePoint) site for two major functions and support the creation of documentation and training materials that colleagues can actually use. The role works alongside marketing operations, data analytics and insights, program managers, and creative design.

What you will do

• Help design and build an iConnect site for two major functions, including information architecture, page structure, navigation, libraries, and content placement so users can find what they need quickly.
• Migrate or organize existing content into the site, apply consistent naming and metadata, and flag gaps or duplicates for the team.
• Draft and refine documentation and training materials (how-to guides, quick-reference pages, process overviews, and short training outlines) with program managers and functional owners.
• Use approved AI tools to accelerate first drafts, summarize source material, and adapt content for different audiences, then edit for accuracy, tone, and clarity with the team.
• Partner with data analytics and insights colleagues to place key reports, definitions, and reference materials where users expect them, and with creative design on layout, visuals, and templates.
• Gather feedback from early users, track open items, and help iterate pages and materials before broader rollout.
• Support light project coordination: status notes, content checklists, and version control so work stays organized through the summer.

Requirements

• Currently pursuing a bachelor’s degree in marketing or a related field (communications, business, or information systems), ideally finishing year 2 or 3.
• Clear writing and an eye for structure. Able to turn a messy process into a page someone else can follow.
• Comfort learning new tools quickly, including SharePoint or similar collaboration platforms, and interest in how teams use AI in day-to-day work.
• Organized, detail-oriented, and comfortable working with people across functions (analytics, program management, and design).
• Able to take feedback and revise work without losing momentum.

Nice to have

• Coursework or project experience in marketing operations, content strategy, digital experience, or project coordination.
• Exposure to SharePoint, Microsoft 365, or intranet publishing.
• Familiarity with prompting AI tools and editing the output rather than publishing it as-is.
• Basic comfort with data concepts (definitions, dashboards, source of truth), even if not an analyst.

What You Will Get

• Hands-on experience building an internal site used by real functions, not a classroom exercise.
• Practice writing documentation and training content, and using AI as a drafting partner under review.
• Exposure to how marketing operations, analytics and insights, program management, and creative design work together.
• Mentorship within Marketing Operations and Excellence and a defined summer deliverable to discuss in later interviews.