988 DEIB Community Liaison Trainer

Essential Duties and Responsibilities

• Establish and maintain relationships with individuals, community organizations, service providers, stakeholders, and subject matter experts to strengthen awareness of, access to, and connection with 988 services, with a primary focus on LGBTQIA+ communities.
• Conduct community outreach and education regarding 988 services, including how and when to access crisis support, with focused engagement of LGBTQIA+ communities and other underserved populations as assigned.
• Represent FBH and 988 services at Pride events, community events, resource fairs, conferences, and other outreach activities, including staffing informational tables and engaging with community members.
• Provide information about 988 services, answer questions, distribute educational materials, and connect with individuals with appropriate crisis and community resources.
• Gather and document community feedback regarding awareness of 988, barriers to crisis care, unmet needs, and opportunities to improve access and service responsiveness through outreach, events, partnerships, and other community engagement activities.
• Communicate relevant community feedback and recommendations to the DEIB Coordinator, 988 leadership, Senior 988 Contact Hub Trainer, and other appropriate stakeholders to support continuous quality improvement.
• Support the DEIB Coordinator with agency-wide DEIB initiatives by contributing community knowledge, resources, stakeholder perspectives, and assistance with events and outreach activities, including efforts involving other underserved communities as assigned.
• Partner with the Senior 988 Contact Hub Trainer to develop, review, and co-facilitate LGBTQIA+-focused training and resources and support other culturally responsive training initiatives as assigned.
• Collaborate with agency marketing staff, the DEIB Coordinator, and program leadership on 988 messaging, educational materials, awareness campaigns, community events, and outreach initiatives.
• Collaborate with LGBTQIA+ community organizations and subject matter experts, including Spectrum Center Spokane and Odyssey Youth Movement, and other community organizations and subject matter experts to develop, maintain, and update resources for 988 staff and help seekers.
• Track assigned outreach activities, events, partnerships, presentations, community feedback, distributed resources, maintain accurate records and assist with program reporting and evaluation.
• Maintain and apply current knowledge of LGBTQIA+ terminology, community resources, emerging needs, and best practices relevant to culturally responsive behavioral health and crisis services.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of the strengths, barriers, and service needs affecting LGBTQIA+ individuals and communities, as well as an understanding of broader DEIB principles.
• Commitment to culturally responsive, equitable, accessible, and affirming behavioral health and crisis services.
• Ability to establish and maintain effective relationships with individuals, community organizations, stakeholders, and subject matter experts.
• Ability to engage and communicate effectively with people of varied backgrounds, identities, cultures, education levels, and socioeconomic circumstances.
• Ability to collaborate with internal departments and community partners while maintaining clear professional roles and responsibilities.
• Strong written and verbal communication, facilitation, presentation, and interpersonal skills.
• Ability to assist with the development and delivery of engaging training, educational presentations, outreach activities, and resource materials.
• Ability to gather, organize, and communicate community feedback regarding service access, barriers, emerging needs, and opportunities for improvement.
• Ability to represent FBH professionally at community meetings, public events, resource fairs, and outreach activities, including occasional evenings or weekends.
• Ability to work independently, manage multiple priorities, and effectively use Microsoft Office, presentation software, virtual training platforms, and other relevant technology.