988 Lifeline Responder
NORTHWESTERN COUNSELING & SUPPORT SERVICES INC
Summary
At Northwestern Counseling & Support Services, Inc., we are dedicated to providing immediate and compassionate support to individuals in crisis. As a key partner with 988 Lifeline, our mission is to ensure that everyone has access to the help they need, when they need it the most. We are seeking a dedicated 988 Lifeline Responder to join our dynamic team and make a meaningful impact in our community.
Job description
Key Responsibilities
- Provide immediate assessment, intervention, and referrals for individuals in crisis as part of NCSS' contracted services with the 988 Suicide & Crisis Lifeline.
- Deliver 988 Lifeline services through telephone, chat, and text platforms, ensuring accessibility for all individuals seeking help.
- Refer clients to appropriate community resources when clinically indicated, ensuring they receive the support they need.
- Conduct follow-ups via phone, chat, and/or text per 988 Lifeline and NCSS policies to provide ongoing support and monitor client well-being.
- Be an active, responsive, and supportive member of the Emergency Services & 988 teams, contributing to a collaborative and positive work environment.
Qualifications
- Bachelor's degree or equivalent combination of related education, training & experience.
- Experience in crisis intervention, emergency services, or related field preferred.
- Commitment to providing compassionate, high-quality care to individuals in crisis.
Requirements
- Bachelor's degree or equivalent combination of related education, training & experience
- Experience in crisis intervention, emergency services, or related field preferred
- Commitment to providing compassionate, high-quality care to individuals in crisis
Benefits
- Medical coverage
- Dental coverage
- Employer-matched retirement plan
- Educational support
- Student loan forgiveness
Company overview
Northwestern Counseling & Support Services Inc is a comprehensive mental health care provider serving communities in Vermont. The organization specializes in delivering a wide range of behavioral health services including counseling, therapy, crisis intervention, and support programs for individuals and families. As a key healthcare provider in the region, they focus on addressing mental health needs through evidence-based practices and community-oriented approaches. Their services typically include outpatient counseling, substance abuse treatment, case management, and developmental disability support. The organization plays a vital role in the local healthcare ecosystem by providing accessible mental health services to diverse populations, including children, adolescents, adults, and families. Their mission centers on promoting mental wellness, supporting recovery, and enhancing the quality of life for individuals facing behavioral health challenges through professional, compassionate care and community partnerships.