Abdominal Transplant Account Manager - San Diego
CareDx, Inc.
Summary
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem, focusing primarily on abdominal programs in the transplant center and community nephrology account customers.
Job description
The TAM will coordinate and collaborate with the Community Account Manager (CAM), Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. The TAM role reports directly to the Regional Director (RD).
Essential Duties & Responsibilities
- Strategic Account Management: Develop a deep understanding of account's needs, objectives, and challenges to provide tailored solutions. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
- Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
- Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes, as well as supportive key clinical studies.
- Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
- Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
- Leading through influence while collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Role Competencies
- Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth.
- Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans.
- Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
- Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes.
- Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results.
Requirements
- Bachelor's degree required
- Advance degree (e.g., MBA) preferred
- Minimum of 10 years sales or strategic account management experience in the healthcare industry
- Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
- Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization
- Strong written and oral communication & organizational skills
- Must be willing to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences
- Willing to be in the field and customer facing a minimum of 4 days per week
- Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools like PowerBI
- Clinical or sales experiences in Transplant, Nephrology, Molecular Diagnostics and Lab highly preferred
- Deep clinical knowledge of abdominal transplant is strongly preferred
Benefits
- Competitive base salary
- Incentive compensation
- Health and welfare benefits
- Gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy
Company overview
CareDx, Inc. is a leading precision medicine company specializing in transplant diagnostics and patient care solutions. Founded 25 years ago, the company focuses on the discovery, development, and commercialization of clinically differentiated, high-value diagnostic solutions for transplant patients and caregivers. Headquartered in Brisbane, California, with operations across the United States, Europe, and Australia, CareDx offers a comprehensive portfolio of non-invasive surveillance tests including AlloMap® Heart (gene expression testing), AlloSure® Kidney, Heart, and Lung (donor-derived cell-free DNA solutions), and HeartCare® (multimodality testing). The company also provides lab products for HLA typing, digital transplant solutions for patient management, and specialized transplant pharmacy services. With approximately 651 employees as of 2024, CareDx has established itself as the leading provider of genomics-based information for transplant patients, generating $333.8 million in revenue in 2024. The company's innovative approach combines advanced genomics, bioinformatics, and clinical evidence to transform transplant patient care throughout the entire transplant journey.