Summary

Is the primary point of contact for client referrals; collects information as part of pre-screening and data collection. Ensures appropriate customers are quickly engaged in assessment process; manages walk-ins. Answers the intake telephone line, provides general information about AYN services, and ensures clients are promptly connected to the assessment process. Collects and follows up on required admission criteria, enters demographic and financial information into the ECHO system, sets up client charts prior to admission, and completes PCPs.

Job description

What You'll Do

Is the primary point of contact for client referrals; collects information as part of pre-screening and data collection. Ensures appropriate customers are quickly engaged in assessment process; manages walk-ins. Answers the intake telephone line, provides general information about AYN services, and ensures clients are promptly connected to the assessment process. Collects and follows up on required admission criteria, enters demographic and financial information into the ECHO system, sets up client charts prior to admission, and completes PCPs.

Qualifications: EDUCATION and/or EXPERIENCE

Bachelor's degree; Human Services preferred. 1 year of experience in a front-desk position or call center; must have Qualified Mental Health Professional (QP) status.

Requirements

Bachelor's degree
Human Services preferred
1 year of experience in a front-desk position or call center
Qualified Mental Health Professional (QP) status

Benefits

Tuition reimbursement
Tuition assistance
401(k)
Paid time off
Health plan

Company overview

Alexander Youth Network is a specialized mental health care organization focused on providing comprehensive behavioral health services to children, adolescents, and their families. Operating primarily in North Carolina, the organization delivers a continuum of care that includes outpatient therapy, intensive in-home services, community-based interventions, and crisis stabilization programs. Their evidence-based treatment approaches address a wide range of mental health challenges including trauma, depression, anxiety, behavioral disorders, and family system issues. With a strong commitment to accessibility and quality care, Alexander Youth Network employs licensed clinicians, therapists, and support staff who work collaboratively with families, schools, and community partners to create individualized treatment plans. The organization plays a vital role in the regional mental health ecosystem by offering specialized services tailored to the unique developmental needs of youth, while also providing family education and support services to promote sustainable recovery and improved quality of life for the children and families they serve.