Access Coordinator II - Cancer Institute (GONC)
University of Arkansas for Medical Sciences
Summary
An Access Coordinator II - Cancer Institute is responsible for coordinating patient access to oncology services, including scheduling appointments, processing referrals, verifying insurance coverage, and obtaining prior authorizations.
Job description
Job Requirements
- Patient scheduling: Coordinate new patient consultations, follow-up appointments, and oncology-related procedures.
- Referral coordination: Process referrals, obtain medical records, and ensure required clinical documentation is available.
- Insurance verification: Verify benefits, obtain prior authorizations, and resolve insurance-related barriers to care.
- Patient communication: Answer calls, assist with appointment questions, and provide clear information about scheduling requirements.
- Care coordination: Collaborate with oncology providers, nurses, and multidisciplinary teams to support continuity of care.
- Medical records management: Maintain accurate patient demographics, appointment details, and documentation in the electronic health record.
- Problem resolution: Address scheduling conflicts, referral delays, and other issues affecting patient access.
- Confidentiality and compliance: Protect sensitive patient information and follow HIPAA regulations and organizational policies.
Requirements
- High School, GED, or formal educational equivalent
- Two years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
- Good communication skills
- Basic proficiency with computers (preferably MS Office)
- Excellent telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Knowledge of basic medical terminology is required
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.