Access Coordinator II - CVSL/IMSL/PCC
University of Arkansas for Medical Sciences
Summary
This posting will fill positions at various clinics, including Cardiovascular, Internal Medicine, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability.
Job description
Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.
Additional Information
- Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed
- Inputs and/or updates accurate patient information
- Creates new patient charts and accesses systems for orders as appropriate
- Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
- Meets, greets, and assists the public, answers telephones in a professional and friendly manner
- Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
- Consistently utilizes communication devices and keeps accurate records as required
- Demonstrates effective service recovery skills
- Attends required hours of training and/or in-services
- Participates in annual educational needs and assessment
- Maintains required job skill competencies and completes skill assessment annually
- Completes and maintains documentation of continuing education hours annually
- Performs other duties as assigned
Requirements
- High school diploma/GED
- Two (2) years of customer service or healthcare experience
- Basic proficiency with computers (preferably MS Office)
- Excellent telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Call center experience
- Experience in registration, billing, or scheduling in a healthcare environment
- Knowledge of basic medical terminology
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education Discounts
- 401(k) Matching
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.