Access Coordinator II/III - Hiring Event

Summary of Job Duties

This posting will fill for multiple positions for Access Coordinator II and Access Coordinator III. Positions available in Little Rock & Benton/Bryant.

The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

Access Coordinator II Responsibilities

• Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Consistently utilizes communication devices and keeps accurate records as required
• Demonstrates effective service recovery skills
• Attends required hours of training and/or in-services
• Attends staff meetings and participates in the orientation and/or training of new staff
• Participates in annual educational needs and assessment
• Maintains required job skill competencies and completes skill assessment annually
• Completes and maintains documentation of continuing education hours annually
• Performs other duties as assigned

Access Coordinator III Responsibilities

• Records daily and monthly statistics and communicates any medical records issues
• Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients
• Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms
• Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders
• Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed
• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Collects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information
• Performs other duties as assigned