Access Coordinator II (Pine Bluff, AR)
University of Arkansas for Medical Sciences
Summary
Join UAMS Family Medical Center in Pine Bluff as an Access Coordinator II. Working under supervision, you will serve as a key patient resource for registration activities and drive comprehensive data collection to support high-quality patient care. This role handles demographics, insurance information and eligibility, preferred pharmacy data, and financial transactions, while coordinating scheduling and responding to patient information requests in alignment with UAMS South Central workflows and policies. The Access Coordinator II performs all duties of Access Coordinator I and takes on additional responsibilities to support patient care operations.
Job description
Responsibilities
- Identify and collect copays, coinsurance and past-due patient balances.
- Post payments, print receipts and balance cash drawer.
- Prepares necessary documentation for daily deposits.
- Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
- Provide courteous and prompt attention to patients while in registration and front desk area.
- Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
- Review patient accounts for demographical, insurance and/or payment errors.
- Tracking of appointment cancellations, no shows etc.
- Ensure faxing, scanning, and importing are completed within a timely manner.
- Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
- Schedule patient appointments, verify insurance eligibility and counsel patients regarding office policies.
- Review Patient Portal request for demographic or other changes.
- Review the requested change and approve changes as appropriate and according to policy.
- Review Patient Portal request for appointment request.
- Review appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.
- Sort and distribute incoming mail.
- Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
- A high commitment to maintaining consistent attendance required
- Fill in as Call Center Representative and cross trains in various other areas as needed.
- Generates reports for accounting.
- May perform other duties as assigned.
Requirements
- High School Diploma/GED
- Two (2) years of customer service or healthcare experience
- Good communication skills
- Ability to follow oral instructions, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines, including printers and scanners
- Excellent customer service skills
- Two (2) years of experience in registration or scheduling in a healthcare environment
- Knowledge of basic medical terminology
- Knowledge of healthcare insurance eligibility
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.