Access Coordinator III - Behavioral Health Service Line
University of Arkansas for Medical Sciences
Summary
The Access Coordinator III for the Behavioral Health Service Line (BHSL) works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed. The BHSL Access Coordinator III supports clinical programs located in the Psychiatric Research Institute building on the main UAMS campus.
Job description
Job Requirements
- Patient intake and registration: Collect patient information, update medical records, and ensure documentation is accurate and complete.
- Scheduling and coordination: Schedule assessments, therapy appointments, psychiatric visits, and other behavioral health services.
- Insurance verification: Verify insurance coverage, benefits, eligibility, and authorization requirements.
- Referral management: Process referrals and coordinate communication between patients, providers, hospitals, and community agencies.
- Patient support: Explain access procedures, answer questions, and help patients navigate behavioral health services with professionalism and compassion.
- Crisis and urgent referrals: Recognize urgent behavioral health access needs and route patients to the appropriate clinical team according to established protocols.
- Administrative support: Maintain confidential records, follow HIPAA requirements, track referral outcomes, and ensure compliance with organizational policies.
- Level III responsibilities: Depending on the employer, provide guidance to other coordinators, troubleshoot complex access issues, monitor workflow, and assist with quality improvement.
Requirements
- High School Diploma, GED, or formal educational equivalent
- Three years of experience in registration or scheduling in a healthcare environment
- Good communication skills
- Computer/basic keyboarding skills
- Telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Knowledge in basic medical terminology required
- Certified Healthcare Access Associate (CHAA) Certification (preferred)
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.