Access Coordinator III SUS/JEI/RAD
University of Arkansas for Medical Sciences
Summary
This posting will fill positions at various clinics, including Jones Eye Institute, Radiology and Surgery Clinics. Final clinic assignment will be determined by the department manager based on operational needs and position availability.
Job description
Summary of Job Duties
This posting will fill positions at various clinics, including Jones Eye Institute, Radiology and Surgery Clinics. Final clinic assignment will be determined by the department manager based on operational needs and position availability.
The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.
Job Requirements
- Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
- Collects co-pays, deductible, and/or payments for patient's account.
- Conducts pre-registration as needed, inputs and/or updates accurate patient information.
- Conducts insurance verification and benefits explanation by running eligibility on patients.
- Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
- Assists other teams as needed.
- Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
- Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
- Consistently utilizes communication devices and keeps accurate records as required.
- Demonstrates effective service recovery skills.
- Attends required hours of training and/or in-services.
- Attends staff meetings and participates in the orientation and/or training of new staff.
- Participates in annual educational needs and assessments.
- Maintains required job skill competencies and completes skill assessments annually.
- Completes and maintains documentation of continuing education hours annually.
- Perform other duties as needed.
Requirements
- High School Diploma or GED
- Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
- Good communication skills
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Knowledge in basic medical terminology
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement 10% match
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.