Access Inpatient Manager

About the Role

Under the oversight of the Director of Crisis Services, the Access Inpatient Manager will supervise the daily operations of the Access Department, work to resolve problematic situations between staff, clients, and community agents, and keep the Director of Crisis Services informed about significant issues affecting Access Department operations.

Supervisory Responsibilities

Manages the Inpatient Access staff. Carries out supervisory responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities

• Provide regular operational and clinical supervision to staff of the Access Inpatient department quarterly.
• Interview, hire, and train both clinical and support staff of the Access Inpatient department and ensure the Access Inpatient department is staffed 24 hours per day, 365 days per year.
• Be available in person during daily operating hours and on-call by phone after hours for clinical consultation with staff of the Access Inpatient department.
• Supervise the daily operations of the Access Inpatient department, work to resolve problematic situations between staff, clients, and community agents, and keep the Director of Crisis Services informed about significant issues affecting Access Department operations.
• Be available to assess patients in need of inpatient treatment when needed and initiate Baker Acts when necessary.
• Initiate, track, and create reports of Performance Measure data for the Access Inpatient department on a bi-annual basis.
• Conduct monthly audits of Access Inpatient department documentation to ensure completion and accuracy including state reporting data.
• Report Baker Act data to DCF within 5 days of arrival.
• Complete peer review summaries on a quarterly basis for the Inpatient Access department.
• Conduct annual performance evaluations for all Access Inpatient staff.
• Conduct quarterly staff meetings for the Access Inpatient department to inform staff members of department and agency operational changes.
• Attend Care Coordination meetings twice a week with agency department managers to report on patient activity in the Access department.
• Ensure that all Access department staff members are current with required trainings.
• Maintain positive rapport with referring agencies, patients and other departments.
• Report to the Director of Crisis Services any acute or systematic problems.
• Perform other responsibilities as required by Supervisor.

Qualifications, Education and/or Experience

• Licensed Mental Health Clinician (LMHC or LCSW), with a minimum of three years of supervision experience, and two years' experience assessing patients in mental health crisis; or the equivalent qualifications.
• Master's Degree in Mental Health Counseling, Marriage and Family Therapy, or Social Work. Licensed in the State of Florida as a LMHC or LCSW preferred.
• Ability to read, analyze, and interpret common scientific journals and basic legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community. Ability to effectively present information to management and public groups.
• Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, PowerPoint), the use of personal computers, and standard office productivity software.

Requirements

• A valid Class E Driver's License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
• PPBH is a 24/7 Agency. All employees must be available as needed when required.