Access Inpatient Manager

About the Role

Under the oversight of the Director of Crisis Services, the Access Inpatient Manager supervises the daily operations of the Access Department, resolves problematic situations between staff, clients, and community agents, and keeps the Director of Crisis Services informed about significant issues affecting Access Department operations.

Supervisory Responsibilities

Manages the Inpatient Access staff. Carries out supervisory responsibilities in accordance with the Agency's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Essential Duties and Responsibilities

• Provide regular operational and clinical supervision to staff of the Access Inpatient department quarterly.
• Interview, hire, and train both clinical and support staff and ensure the department is staffed 24 hours per day, 365 days per year.
• Be available in person during daily operating hours and on-call by phone after hours for clinical consultation with staff.
• Supervise daily operations of the Access Inpatient department and resolve problematic situations between staff, clients, and community agents.
• Be available to assess patients in need of inpatient treatment when needed and initiate Baker Acts when necessary.
• Initiate, track, and create reports of Performance Measure data on a bi-annual basis.
• Conduct monthly audits of department documentation to ensure completion and accuracy, including state reporting data.
• Report Baker Act data to DCF within 5 days of arrival.
• Complete peer review summaries on a quarterly basis.
• Conduct annual performance evaluations for all Access Inpatient staff.
• Conduct quarterly staff meetings to inform staff of department and agency operational changes.
• Attend Care Coordination meetings twice a week with agency department managers to report on patient activity.
• Ensure all Access department staff members are current with required trainings.
• Maintain positive rapport with referring agencies, patients, and other departments.
• Report any acute or systematic problems to the Director of Crisis Services.
• Perform other responsibilities as required by Supervisor.

Qualifications, Education and/or Experience

• Licensed Mental Health Clinician (LMHC or LCSW) with a minimum of three years of supervision experience and two years' experience assessing patients in mental health crisis, or equivalent qualifications.
• Master's degree in Mental Health Counseling, Marriage and Family Therapy, or Social Work. Licensed in the State of Florida as an LMHC or LCSW preferred.
• Ability to read, analyze, and interpret common scientific journals and basic legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
• Ability to effectively present information to management and public groups.
• Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, PowerPoint), personal computers, and standard office productivity software.
• Valid Class E Driver's License for positions that require driving on Agency business.
• Maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving a personal vehicle on Agency business (proof required).
• All employees must be available as needed when required, as PPBH is a 24/7 agency.