Summary

The Access and Reimbursement Manager (ARM) plays a pivotal role in securing and maintaining patient access to Biogen MS therapies by engaging with Key Neurology Accounts and TOUCH Authorized Infusion Providers. This role demands expertise in reimbursement and payer access, coupled with a deep understanding of local marketplace dynamics. The ARM collaborates across all levels of healthcare providers and systems, driving innovative strategies to optimize patient access and enhance outcomes. Responsibilities include leading patient access strategy, site of care management, and resolving complex reimbursement issues. The ARM serves as a key liaison between internal teams and external stakeholders, ensuring alignment and execution of tactical plans.

Job description

About This Role

The Access and Reimbursement Manager (ARM) plays a pivotal role in securing and maintaining patient access to Biogen MS therapies by engaging with Key Neurology Accounts and TOUCH Authorized Infusion Providers. This role demands expertise in reimbursement and payer access, coupled with a deep understanding of local marketplace dynamics. The ARM collaborates across all levels of healthcare providers and systems, driving innovative strategies to optimize patient access and enhance outcomes. Responsibilities include leading patient access strategy, site of care management, and resolving complex reimbursement issues. The ARM serves as a key liaison between internal teams and external stakeholders, ensuring alignment and execution of tactical plans.

What You'll Do

Neurology Account Engagement

Develop business plans for Priority Accounts in collaboration with matrix team.
Conduct Biogen Portfolio Overviews to enhance revenue optimization and improve provider and patient satisfaction.
Deliver provider education through ARM-led and Peer to Peer programming.

Infusion Site Management

Develop regional infusion site strategy and oversee its implementation.
Ensure compliance with medical and site of care policies, including REMS certification.
Provide education and support on billing/coding, coverage/payment, and clinical aspects of MS therapies.

Patient Access & Provider Reimbursement

Navigate patient services escalations and resolve complex reimbursement issues.
Initiate and maintain patient access to Biogen therapies across the MS portfolio.

Cross-functional Leadership & Collaboration

Analyze business trends and opportunities as part of the Regional Director Leadership Team.
Lead regional initiatives related to patient access and collaborate with local field teams and patient services.
Provide ongoing education on services, solutions, and access across the ONE Biogen team.

Who You Are

You are a customer-focused professional who prioritizes patient, payer, and physician needs while fostering strategic relationships. You demonstrate creative problem-solving abilities and innovative thinking and are comfortable integrating complex information while maintaining strong connections with stakeholders. You have strong healthcare and reimbursement business acumen and stay updated on healthcare policy, payers, and market trends. You are an effective communicator who can deliver persuasive presentations, build strong relationships, and execute influence strategies to advance shared business goals.

Requirements

Minimum 5-7+ years of pharmaceutical/biotech experience.
Track record in field reimbursement, clinical education, or pharmaceutical sales/management.
Experience navigating complex accounts and understanding FDA mandated REMS programs.
Strong presentation and communication skills.
Knowledge of Managed Care and patient privacy laws.
Valid driver's license required
Ability to work in the field and travel (40-80% depending on territory geography and requirements).

Benefits

Medical, Dental & Vision
Life Insurance
Fitness & Wellness Programs
Fitness Reimbursement
Short-Term Disability
Long-Term Disability
Paid Vacation
Paid Holidays
Paid Maternity Leave
Paid Parental Leave
401(k) Matching
Employee Stock Purchase Plan
Tuition Reimbursement
Employee Resource Groups

Company overview

Founded in 1978, Biogen is a leading global biotechnology company headquartered in Cambridge, Massachusetts, specializing in the development and commercialization of innovative therapies for serious neurological and neurodegenerative diseases. As one of the oldest independent biotechnology companies in the United States, Biogen has established itself as a pioneer in neuroscience, focusing on difficult-to-treat conditions where few or no treatment options exist. The company's portfolio includes groundbreaking treatments for multiple sclerosis, spinal muscular atrophy, Alzheimer's disease, ALS, and Friedreich's ataxia. With approximately 7,000 employees worldwide, Biogen operates through a global network that includes research and development hubs in Cambridge, Research Triangle Park in North Carolina, and South San Francisco, along with world-class manufacturing facilities in the United States and Switzerland. The company's commitment to scientific innovation is demonstrated by its Nobel Prize-winning founders and its receipt of the U.S. National Medal of Technology and Innovation. Biogen's patient-centric approach drives its mission to deliver transformative medicines that improve lives while creating sustainable value for shareholders and communities.