Access Services - Supervisor ABC
University of Arkansas for Medical Sciences
Summary
An Access Services Supervisor oversees patient access operations in a healthcare facility, ensuring efficient registration, scheduling, insurance verification, admissions, and patient check-in processes. This role supervises access services staff, maintains compliance with healthcare regulations, supports excellent patient experiences, and ensures accurate patient information and timely reimbursement.
Job description
Summary of Job Duties
An Access Services Supervisor oversees patient access operations in a healthcare facility, ensuring efficient registration, scheduling, insurance verification, admissions, and patient check-in processes. This role supervises access services staff, maintains compliance with healthcare regulations, supports excellent patient experiences, and ensures accurate patient information and timely reimbursement.
Job Requirements
- Supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals.
- Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
- Assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service.
- Performs regular audits to insure productivity, quality and compliance.
- Provides report of findings and works with administrative team to develop corrective action plans.
- Displays exceptional leadership, supervisory, communication and interpersonal skills.
- Perform other duties as needed.
Requirements
- High School diploma, GED, or formal educational equivalent
- Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment
- Bachelor's Degree in Business, Healthcare, or a related field (Preferred)
- Three (3) years of experience in registration, billing, or scheduling in a healthcare environment (Preferred)
- Leadership or supervisory experience (Preferred)
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Life insurance
- Career training
- Merchant discounts
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.