Account Coordinator
Hallandale Pharmacy
Summary
The Account Coordinator is responsible for maintaining the accuracy and integrity of existing provider and account records. This role supports the onboarding department by processing account updates, managing provider changes, and resolving account-related issues. The position requires a detail-oriented professional who can ensure data security, prevent discrepancies, and coordinate updates across departments to maintain smooth operations.
Job description
Position Overview
The Account Coordinator is responsible for maintaining the accuracy and integrity of existing provider and account records. This role supports the onboarding department by processing account updates, managing provider changes, and resolving account-related issues. The position requires a detail-oriented professional who can ensure data security, prevent discrepancies, and coordinate updates across departments to maintain smooth operations.
Duties and Responsibilities
- Assist with adding and removing providers, processing account updates, and updating documentation
- Update provider privileges and state licenses, ensuring accuracy and authorization
- Review accounts to prevent crossover errors and maintain secure data
- Maintain strict adherence to HIPAA and pharmacy regulations
- Ensure all account records are accurate and securely stored in Salesforce and other internal systems
- Provide detailed updates and account information upon request from internal teams or clients
- Communicate account changes to relevant departments to ensure smooth operations
- Resolve account errors and discrepancies, escalating issues as necessary
- Update product offerings and account documentation as needed
- Utilize pharmacy and CRM systems to input and retrieve account data
- Report technical issues or inaccuracies to IT or the appropriate department
Skills & Abilities
- Problem-solver with strong analytical abilities
- Outstanding organizational and time management skills
- Ability to multitask and prioritize daily workload
- Self-motivated, professional, courteous and respectful demeanor
- Excellent attention to detail and ability to maintain confidentiality
- Ability to maintain confidentiality and handle sensitive customer information
- Excellent communication skills and ability to work collaboratively within a team and with other teams within the company
Education & Experience
- High school diploma or equivalent (required)
- Associate's degree in business, accounting or similar or minimum of 2 years' experience in billing, accounts receivable and/or accounting type roles
- Proficiency in Microsoft Office Suite, especially with Excel/Google Sheets functions
- Salesforce experience preferred
- Familiarity with data visualization tools and reporting software
- Experience with pharmaceutical pricing models and regulations
- Experience in pricing, billing, or pharmacy operations preferred
Requirements
- High school diploma or equivalent
- Associate's degree in business, accounting or similar OR minimum of 2 years' experience in billing, accounts receivable and/or accounting type roles
- Proficiency in Microsoft Office Suite, especially Excel/Google Sheets
- Salesforce experience preferred
- Familiarity with data visualization tools and reporting software
- Experience with pharmaceutical pricing models and regulations
- Experience in pricing, billing, or pharmacy operations preferred
- Strong analytical and problem-solving abilities
- Outstanding organizational and time management skills
- Excellent attention to detail and confidentiality
- Excellent communication and collaboration skills
Benefits
- Parental Leave
- Health Insurance
- Paid Time Off
- Vision Insurance
- Dental Insurance
- Paid Sick Time
- Paid Jury Duty
- Bereavement Leave
- Employee Assistance Program
- Disability Insurance
- Paid Holidays
Company overview
Hallandale Pharmacy is a leading 503A licensed compounding pharmacy headquartered in Fort Lauderdale, Florida. Founded in 2004, the company specializes in the development and production of personalized, custom-compounded medications designed to address individual patient needs that cannot be met by commercially available drugs. Operating from a state-of-the-art 60,000-square-foot facility equipped with advanced cleanrooms and pharmaceutical automation, Hallandale Pharmacy adheres to rigorous USP quality and safety standards. The company offers a broad formulary of compounded pharmaceuticals, including popular products such as semaglutide and tirzepatide flex-dose formulations, serving healthcare practitioners and their patients across the United States. Hallandale Pharmacy is distinguished by its commitment to innovation, fast turnaround times, superior customer service, and clinical support. The company's mission is to enhance pharmaceutical modalities through personalized compounding and expand its network of practitioner collaborations nationwide. With a team of 201-500 employees, Hallandale Pharmacy continues to set the benchmark for quality and customized care in the compounding pharmacy industry.