Account Coordinator M-F 12:30-9pm ET Remote/Hybrid
ZOLL Medical Corporation
Summary
Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.
Job description
Essential Functions
- Provide internal support for Field Sales with delivery of the LifeVest
- Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
- Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met
- Manage the selection of PSR contractors based on availability, activity levels, etc.
- Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
- Acts as the single point of coordination for inventory and PSR management.
- Negotiates with PSR contractors regarding fees for services
- Act as a liaison between internal and external customers
- Provide quality and timely customer support for product installations and post installation inquiries.
- Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
- Assist Reimbursement/Intake in obtaining necessary insurance information
- May assist and participate in the development and implementation of policies and procedures
- Solicits and acts on Field Sales feedback
- Support company and department change initiatives
- Manage customer (internal/external) relationships effectively
- Demonstrate ability to multi-task in a fast-paced work environment
- Support on-boarding effort for new hires
Required/Preferred Education and Experience
- Associate's Degree required
- 2+ years customer service experience preferred
Knowledge, Skills and Abilities
- Knowledge of Microsoft Office Suite
Requirements
- Associate's Degree required
- 2+ years customer service experience preferred
- Knowledge of Microsoft Office Suite
Benefits
- Comprehensive benefits plans
Company overview
ZOLL Medical Corporation, an Asahi Kasei Group company, is a global leader in acute critical care medical devices and software solutions. Founded in 1980 and named after Dr. Paul Zoll, the pioneering cardiologist known as "The Father of Modern Cardiac Therapy," the company develops innovative technologies that advance emergency care and save lives. ZOLL provides a comprehensive portfolio of medical devices and software solutions including defibrillators and cardiac monitors, CPR feedback systems, therapeutic temperature management devices, ventilation equipment, and sleep apnea diagnostic tools. The company's products are used worldwide by healthcare professionals, EMS and fire personnel, and lay rescuers to treat patients with serious cardiopulmonary and respiratory conditions. ZOLL's flagship products include the LifeVest wearable cardioverter defibrillator, which has protected over one million patients, and the remedē System for treating central sleep apnea. With a focus on improving clinical outcomes and operational efficiencies, ZOLL combines cutting-edge technology with comprehensive training and support services to empower medical professionals and improve patient care across the continuum of emergency response and critical care.