Account Director, Client Experience

Are you passionate about working in healthcare? Do you enjoy taking a creative approach to problem solving? Are you comfortable digging into the data? Are you curious about the intersections of people, health, science, policy and culture? The ideal candidate for this role knows regulated healthcare, appreciates the human element behind the science, thrives by taking on new challenges, enjoys managing teams to deliver great work, and is committed to building and maintaining trusting client relationships.

Responsibilities

You will serve as a day-to-day client liaison, responsible for partnering with senior team leads to supervise primarily biotech and pharma client accounts across several workstreams. Other responsibilities include recommending programs and activities, planning and delivering against clients' goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

Your client work will include developing and overseeing annual and milestone-specific strategic plans, key messaging and story arcs, thought leadership initiatives, awareness campaigns and internal stakeholder communications demonstrating the value our programming delivers.

A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and influencer engagement. You must be an excellent people leader and client counselor, with a willingness and drive to roll up your sleeves and stay close to the work.

Additional responsibilities include, but are not limited to:

• Day-to-day client support and counsel
• Developing and/or reviewing materials for client product and/or corporate milestones and social media channels
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentor, coach and support team members ensuring constant development of their skills
• Maintain financial responsibility for accounts
• Effectively help to manage team utilization and maintain financial responsibility for accounts

Competencies

• Industry Expertise – knowledge of regulated healthcare industries and experience with data milestones and product launches
• Business Acumen – align talent strategies to drive business goals
• Client Service – client focus and ability to build trust and rapport across all levels
• Proactivity – exhibit relentless pursuit for new and innovative strategies for clients and account management
• Collaboration – build strong relationships at all levels across the organization
• Critical Thinking – ask probing questions; anticipate and address critical gaps and needs
• Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues
• Written & Creative Communication – communicate effectively, clearly and articulately to counsel clients, with the ability to craft compelling and creative external communications materials across diverse channels and audiences