Account Executive, Sr - San Antonio

Responsibilities

• Sells and promotes Continuous Glucose Monitoring, Insulin Pump Therapy and related supplies through the prospecting of both new and existing CCS Medical call points.
• Provides a high level of customer service support to primary call points to maintain current referral volumes and drive incremental new patient sales.
• Maintains high touch points with referral sources primarily through field sales office visits.
• Provides in-office documentation collection support to New Customer Enrollment (NCE) and Patient Support teams.
• Closely manages the CGM and insulin pump workflows within assigned territory and works with inside NCE teams to achieve conversion rates and cycle time goals.
• Develops a close partnership with insulin pump and CGM manufacturing counterparts within assigned territory to increase shipment conversion rates.
• Makes daily maintenance calls to existing referral sources within assigned territory.
• Meets/exceeds customer expectations by sustaining regular contact and building superior relationships with key healthcare decision makers and influencers.
• Demonstrates competency in the company's service and product offering and develops extensive knowledge of documentation needed to meet clinical criteria for reimbursement.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and customer or vendor relationship problems.
• Develops and maintains Territory Business Plans in collaboration with the Regional Sales Manager.
• Works with SVP and Regional Sales Manager on initiatives that promote growth and development of the DBU Field Sales Team.
• Represents the field sales team on strategic discussions with internal and external customers.
• Conducts periodic ride along visits with Account Executives and completes field evaluation forms.
• Assists the National Sales Trainer in developing new and post hire sales training.
• Provides insight and feedback to Sales and Marketing related to market conditions and competitive landscape.
• Participates on the Sales Advisory board to drive efficiency and cohesion between Sales and Operations.
• Completes and submits expense reports monthly.
• Meets pre-determined and accelerating sales goals.
• Travel time is 90% field based and 10% office.
• Identifies key contacts within an account and provides an action plan for follow-up and account progression.
• Maintains confidentiality due to access to sensitive information.
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
• Maintains positive internal and external customer service relationships.

Qualifications

• Two years of prior outside sales experience preferred.
• Bachelor Degree in Marketing, Sales, or Business preferred, and 2 years of Sales experience or the equivalent combination of education and/or experience.
• Stellar written and communication skills across all communication modalities.
• Intrinsic competitive spirit with a track record of overachieving sales goals.
• Excellent organizational, time management and follow up skills with an emphasis on attention to detail.
• Knowledge of specialty products and how to sell based on profitability.
• Reads and interprets documents such as print material, operating instructions, and procedure manuals.
• Speaks effectively before groups of vendors or employees and writes routine reports and correspondence.
• Uses appropriate interpersonal style and communications methods with prospective clients to gain acceptance of products, services, and ideas.
• Identifies opportunities and takes action to build and maintain strategic relationships.
• Ensures the customer perspective is a driving force behind business decisions.
• Interacts with others with open communication, integrity, and support.
• Takes prompt action to accomplish objectives and is proactive.
• Effectively meets customer needs and builds productive customer relationships.
• Applies common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Deals with problems involving several concrete variables in standardized situations.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
• Strong prioritization and multi-tasking skills.
• Self-motivated with the ability to work independently.
• Experience with Salesforce or a comparable Customer Relationship Management System.
• Possesses high self-awareness, strong assertiveness and motivational skills.
• Must work well in a fast-paced environment.