Account Manager - Infectious Disease Diagnostics - S. Louisiana

The Opportunity

Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in S. Louisiana. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings.

As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business.

What you'll do

• Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention.
• Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives.
• Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends.
• Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision-making and sustain long-term growth.
• Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats.
• Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively.
• Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross-functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives.
• Manage and develop third-party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards.

Required Qualifications

• Bachelor’s degree
• Minimum 4 years proven success in medical sales, ideally within the diagnostics space
• Experience working with distribution partners
• Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)

Preferred Qualifications

• Bachelor’s degree in business, health care, or life science
• Deep understanding of laboratory and point-of-care settings, health system operations, and health economics
• Strong financial acumen and ability to analyze healthcare market data
• Demonstrated individual contributor experience including problem solving, complex selling, planning and execution
• Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization
• Experience with complex contracting and negotiation