Account Manager
NORTHWEST RESPIRATORY SERVICES LLC
Summary
Northwest Respiratory Services is seeking an Account Manager for our Des Moines, IA region. The Account Manager is responsible for promoting and selling Northwest Respiratory Services (NRS) products and services to prospective and existing customers. This role supports company growth and revenue goals by identifying new business opportunities, nurturing existing client relationships, and ensuring customer needs and expectations are effectively communicated within the organization. The Account Manager plays a key role in delivering an exceptional customer experience while driving long-term account retention and satisfaction.
Job description
Essential Duties and Responsibilities
- Present and sell NRS products and services to current and potential clients.
- Prepare action plans and schedules to identify specific targets as well as project the number of contacts to be made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare paperwork to activate and maintain contract services.
- Identify and resolve client concerns.
- Prepare status reports, including activity, closings, follow-up, and adherence to goals.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate NRS staff.
- Coordinate NRS staff to accomplish the work required to close sales.
- Develop and implement special sales activities to reduce stock.
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of merchandise and services.
- Other duties as assigned.
Key Qualifications
- Bachelor's degree in business, Healthcare Administration, Marketing, or related field preferred.
- 2+ years of outside sales experience, preferably in Durable Medical Equipment (DME), or related field.
- Ability to work independently, organize and manage multiple priorities with little supervision.
- Proven track record of meeting or exceeding sales goals and revenue targets.
- Experience developing and managing referral relationships with Skilled Nursing Facilities, Assisted Living, and VA Facilities.
- Knowledge of respiratory products and services including oxygen therapy, PAP/CPAP/BiPAP, nebulizers, ventilators, and related DME equipment.
- Strong territory management, prospecting, and account development skills.
- Valid driver's license and ability to travel throughout assigned territory.
Requirements
- Bachelor's degree in business, Healthcare Administration, Marketing, or related field preferred
- 2+ years of outside sales experience, preferably in Durable Medical Equipment (DME), or related field
- Ability to work independently, organize and manage multiple priorities with little supervision
- Proven track record of meeting or exceeding sales goals and revenue targets
- Experience developing and managing referral relationships with Skilled Nursing Facilities, Assisted Living, and VA Facilities
- Knowledge of respiratory products and services including oxygen therapy, PAP/CPAP/BiPAP, nebulizers, ventilators, and related DME equipment
- Strong territory management, prospecting, and account development skills
- Valid driver's license and ability to travel throughout assigned territory
Benefits
- Medical, Dental & Vision
- HSA & FSA
- 401(k) Matching
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Voluntary Life Insurance
- Accident Insurance
- Paid Holidays
- Vacation & Sick Time
- Learning & Development
- Flexible Start Times
Company overview
Northwest Respiratory Services LLC (NRS) is a privately held regional leader in the respiratory product and service industry, founded in 1976 and headquartered in St. Paul, Minnesota. The company specializes in providing high-quality respiratory and wound care products and services to the senior care market across the Upper Midwest and near west regions. NRS operates as a clinically driven, customer-focused organization that serves healthcare facilities and patients with comprehensive respiratory solutions including oxygen therapy, respiratory therapy, sleep therapy, and wound therapy products. Their product portfolio encompasses ventilators, stationary and portable oxygen concentrators, oximeters, CPAP/BiPAP equipment, nebulizers, NPWT pumps, liquid oxygen systems, and tracheostomy supplies. The company maintains Joint Commission accreditation, demonstrating its commitment to quality standards and patient safety. With strategically located offices across multiple states including Minnesota, Nebraska, Iowa, Wisconsin, Illinois, Montana, North Dakota, South Dakota, Wyoming, and Colorado, NRS provides reliable service delivery and emergency support through dedicated clinicians and technicians. The company's mission emphasizes compassionate care, integrity, and delivering quality respiratory products at the best possible value while maintaining the highest standards of care.