Summary

We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.

Job description

About the Role

We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.

Responsibilities

Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.
Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.
Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho's entire product suite and services.
Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
Track and report key account metrics, such as revenue growth, retention, and customer satisfaction.
Identify upsell opportunities and deliver consultative value.

Key attributes

Self-motivated with impeccable interpersonal and communication skills.
Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed.
A high degree of comfort with drawing insights from analytics reports.
A valued team member who upholds Rho's mission and professional values.

Qualifications

2+ years of professional experience in a client-facing Customer Success/Account Management role
Has experience managing large-scale implementations with 50+ users
Strong written and verbal communication skills
A track record of managing a large portfolio of clients efficiently and at scale
Prior experience working in B2B SaaS, high-growth preferable
BA degree or higher
Prior background in accounting, finance, cards, or payment is preferred

Requirements

2+ years of professional experience in a client-facing Customer Success/Account Management role
Experience managing large-scale implementations with 50+ users
Strong written and verbal communication skills
A track record of managing a large portfolio of clients efficiently and at scale
Prior experience working in B2B SaaS, high-growth preferable
BA degree or higher
Prior background in accounting, finance, cards, or payment is preferred

Benefits

Equity
Healthcare benefits
Paid time off

Company overview

Rho is a financial services company operating in the corporate finance sector. While specific details about the company's exact business model are limited from available sources, companies named Rho in the financial services industry typically focus on providing specialized financial solutions to corporate clients. These services may include treasury management, corporate banking, investment advisory, or financial technology solutions. The company likely serves mid-sized to large enterprises with customized financial products and services designed to optimize capital structure, manage risk, and enhance financial performance. In the competitive financial services landscape, companies like Rho often differentiate themselves through technology-driven platforms, specialized industry expertise, or innovative financial products that address specific corporate needs. The financial services sector requires strong regulatory compliance, sophisticated risk management capabilities, and deep understanding of corporate finance principles to effectively serve business clients in various industries.