Account Manager, Sr Living Pharmacy

Territory: Pittsburgh, Pennsylvania area. Ideal location to reside is within the territory. This position entails 80% travel in and throughout the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely outside of the listed territory.

Schedule: Monday - Friday, Hours per business needs.

Responsibilities

• Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients
• Works with the Senior Living team to manage PharMerica's Clients and customers.
• Conducts and documents meetings with assigned clients
• Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements.
• Owns client issue escalation and resolution process.
• Prepares for and participates in a client review process to include maintaining documents for such review.
• Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform
• Owns providing insight and recommendations on pricing negotiation and contract renewals.
• Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
• Prepares quarterly business review materials and client engagement call materials as assigned.
• Conducts routine client-facing training for PMC products, tools and resources.
• Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
• Supports solution selling or up-selling of PharMerica products and services.
• Ensures an overall positive experience for the assigned client base.
• Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.
• Compiles Client reports and assists with CRM data management and issue resolution management.
• Attend PharMerica corporate/networking events and conferences, as needed.
• Mentor other associates as needed or required
• 60-70% Travel Required
• Performs other tasks as assigned.

Qualifications

• Required: Bachelor's Degree in business or related field
• Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries
• Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Preferred: Licensed pharmacy technician, RN, LPN preferred
• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
• Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing