Account Mgr

Job Overview

Manage identified customer accounts day to day, forming strong relationships with core client contacts. Grow accounts by working with Associate Director / Director to identify customer needs and developing and presenting strategic solutions to address these.

Essential Functions

• Manage day to day relationships with core client contacts, including external pharmaceutical clients and internal IQVIA Business Units.
• Define account and project strategy, with support from Associate Director / Director, to ensure alignment with strategic objectives.
• Deliver relevant value propositions by articulating the services delivered by the Practice Area. Generate business growth through strong account delivery and day to day customer relationships. Identify customer needs and work with Associate Director / Director to quantify and address with strategic solutions. Proactively identify new business opportunities outside of existing account work. Take responsibility for new business target for allocated accounts with support from AD / Director.
• Participate in proposal and pitch development and presentation, with support from AD / Director.
• Ensure clear scope of work to the Project Management for successful delivery of the project to the Customers Brief, timelines and budget.
• Work with project management and budgeting teams to ensure effective scoping and budgeting of projects. Identify project change notices/change order opportunities. Liaise with project management team to ensure accurate tracking of project budgets. Communicate with customer around budgets, project change notices and reconciliations.
• Manage day to day allocated customer accounts, act as core customer point of contact and ensuring a positive customer experience and client satisfaction with IQVIA partnership. Lead collaborations with other team members to ensure quality, on time and cost-effective delivery of outputs. Grow revenue on allocated accounts. Identify new business opportunities and participate in development of IQVIA responses.

Qualifications

• Bachelor's Degree Req
• 7 years relevant experience within the pharmaceutical industry or agency environment Req Or
• Equivalent combination of education, training and experience Req
• Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Area(s), and Practice Area services and solutions
• Sound communication, presentation and interpersonal skills
• Strong computer literacy, organizational, communication, and problem-solving skills
• Demonstrated ability to work effectively through others in a global environment to deliver results
• Good leadership skills in a matrix environment and able to guide and mentor junior staff
• Sound understanding of business strategy
• Excellent customer service skills
• Sound judgment and decision making skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients