Account Receivable Specialist
Baxter International Inc.
Summary
Perform collections activities on outstanding accounts receivable for assigned Commercial and/or Medicaid payers.
Job description
Your role
Perform collections activities on outstanding accounts receivable for assigned Commercial and/or Medicaid payers.
What you'll be doing
- Perform collections activities on outstanding claims for assigned payers and ensure timely follow-up.
- Review, enter, and resolve claim denials, including preparing, submitting, and monitoring appeals.
- Process corrected claims, rebills, and account adjustments in accordance with established policies and procedures.
- Research and reconcile credit balances and document and follow up on explanations of benefits (EOBs).
- Verify patient benefits and coverage criteria and maintain an understanding of payer requirements.
- Identify trends and recurring payer issues, escalating concerns to appropriate leadership in a timely manner.
- Provide high-quality customer service and communication to payers, patients, colleagues, business partners, and other stakeholders.
- Support team and organizational goals by following departmental policies, procedures, job aids, and standard work requirements while maintaining a basic understanding of the business model.
What you'll bring
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 3+ years of experience in medical collections and/or billing.
- Bilingual proficiency in English and Spanish preferred.
- Strong written, verbal, and interpersonal communication skills.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Ability to work independently, multitask, and effectively organize and prioritize workload.
- Ability to develop and maintain positive, collaborative working relationships.
- Proficiency with Microsoft Office required; experience with billing database software preferred.
Requirements
- High school diploma or equivalent required
- 3+ years of experience in medical collections and/or billing
- Strong written, verbal, and interpersonal communication skills
- Strong attention to detail, critical thinking, and problem-solving skills
- Ability to work independently, multitask, and effectively organize and prioritize workload
- Ability to develop and maintain positive, collaborative working relationships
- Proficiency with Microsoft Office required
Benefits
- Medical, Dental & Vision
- Life & Accident Insurance
- Short & Long-Term Disability
- Employee Stock Purchase Plan
- 401(k) Matching
- Flexible Spending Accounts
- Educational Assistance
- Paid Holidays
- Paid Time Off
- Paid Parental Leave
- Commuting Benefits
- Employee Discount Program
- Employee Assistance Program
- Childcare Benefits
Company overview
Baxter International Inc. is an American multinational healthcare company headquartered in Deerfield, Illinois, founded in 1931. As a leading global medical device manufacturer, Baxter specializes in developing and producing essential medical products for treating chronic and acute medical conditions. The company operates across three primary business segments: Medical Products and Therapies, Healthcare Systems and Technologies, and Pharmaceuticals. Baxter's extensive product portfolio includes intravenous (IV) solutions, infusion pumps, dialysis equipment for kidney disease treatment, surgical technologies, and hospital pharmaceuticals. With approximately 38,000 employees worldwide and annual revenues exceeding $10 billion, Baxter plays a critical role in global healthcare infrastructure. The company is particularly known for its leadership in IV fluid production, manufacturing approximately 60% of the intravenous fluids used in the United States. Baxter's innovations include pioneering developments in artificial kidney technology and advanced surgical products, serving healthcare providers across more than 100 countries. The company maintains a strong commitment to research and development, investing significantly in medical technology advancements that improve patient outcomes and healthcare delivery efficiency.