Account Relationship Specialist (Provider Success)

Position Summary - Help Clinicians Build Successful Private Practices

As an Account Relationship Specialist, you will play a critical role in that journey by serving as the first account manager for new providers as they launch their practices, develop core private practice skills, and build a foundation for long-term success within their 2-year partnership with Mindful. This role combines provider onboarding, assessment, and project management with responsibility for maintaining partnership standards. You will serve as a key gatekeeper in the provider onboarding process, evaluating readiness, identifying risks, validating requirements, and ensuring providers are fully prepared to launch and succeed within our partnership model.

Key Responsibilities

Guide Providers Through Practice Launch

• Serve as the primary point of contact for providers after initial recruitment, guiding them through onboarding, creating sustainable business plans, validating readiness for partnership, addressing barriers to launch, and ensuring successful progression through key milestones.
• Coach providers through the transition from clinician to business owner, helping them understand the operational, financial, and professional responsibilities of running a successful private practice.
• Create sustainable business plans, establish timelines, and monitor progress toward key onboarding milestones.
• Help providers navigate business setup, credentialing, compliance requirements, documentation expectations, and other practice-readiness activities.
• Assess readiness, identify barriers and risk factors, and partner with internal stakeholders to determine appropriate next steps.

Support The Transition into Active Practice

• Lead weekly post-launch consultations focused on real-time practice challenges, business performance, client retention, scheduling habits, documentation, and sustainable practice growth.
• Help providers understand and improve key performance indicators, including client matching, client retention, attendance, schedule utilization, marketing, and overall practice sustainability.
• Use data and provider goals to identify barriers, guide decision-making, and create practical action plans that improve practice health.
• Help providers develop greater ownership and self-sufficiency as they learn to manage the day-to-day responsibilities of an active private practice.

Build Trust, Influence Action & Maintain Accountability

• Evaluate and work through potential onboarding challenges with providers, helping determine their readiness to take on the operational, financial, and professional responsibilities of business ownership.
• Build strong provider relationships while maintaining clear expectations, professional boundaries, and accountability for commitments.
• Identify stalled progress or disengagement, assess root causes, and facilitate direct conversations that help providers re-engage and take action.
• Balance provider support with partnership standards, including the ability to address concerns, deliver difficult feedback, and influence progress without direct authority.

Cross Functional Partnership & Coordination

• Act as the central coordinator between providers and internal teams, ensuring clear communication and forward progress across multiple onboarding and post-launch workstreams.
• Partner with Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership to manage dependencies, resolve issues, and support successful launches.
• Maintain visibility across multiple systems, proactively identify risks, escalate concerns, and coordinate solutions with key stakeholders.
• Develop expertise in how onboarding, credentialing, compliance, billing, and operational processes work together so you can guide providers effectively.

Preferred Qualifications

• Bachelor's degree in Business, Psychology, Communications, Human Resources, Healthcare Administration, or a related field preferred.
• 2+ years of experience in: Building and managing professional relationships in areas such as Customer Success, Sales, Account Management, Recruiting, Provider Relations, Healthcare Operations, or similar client-focused roles.
• Experience managing multiple stakeholders and competing priorities.
• Strong verbal and written communication skills.
• Experience using CRM systems and Microsoft Office products.
• Healthcare, mental health, or service-based industry experience is a plus.

Core Competencies

• Welcomes feedback and coaching; applies it to improve and grow.
• Communicates clearly and professionally across audiences.
• Takes initiative, solves problems, and follows through with accountability.
• Adaptable, collaborative, and positive in a fast-paced environment.
• Organized and tech-savvy, with strong accuracy across multiple systems.

Position Details

Full-time, required in-office in Mountlake Terrace, WA (98043) Monday-Friday, 8:30 AM-5:00 PM