Account Relationship Specialist (Provider Success) - Tigard, Oregon

Position Summary - Help Clinicians Build Successful Private Practices

As an Account Relationship Specialist, you will serve as the first account manager for new providers as they launch their practices, develop core private practice skills, and build a foundation for long-term success within their 2-year partnership with Mindful. This role combines provider onboarding, assessment, and project management with responsibility for maintaining partnership standards.

Key Responsibilities

• Serve as the primary point of contact for providers after initial recruitment, guiding them through onboarding, creating sustainable business plans, validating readiness for partnership, addressing barriers to launch, and ensuring successful progression through key milestones.
• Coach providers through the transition from clinician to business owner, helping them understand the operational, financial, and professional responsibilities of running a successful private practice.
• Create sustainable business plans, establish timelines, and monitor progress toward key onboarding milestones.
• Help providers navigate business setup, credentialing, compliance requirements, documentation expectations, and other practice-readiness activities.
• Assess readiness, identify barriers and risk factors, and partner with internal stakeholders to determine appropriate next steps.
• Lead weekly post-launch consultations focused on real-time practice challenges, business performance, client retention, scheduling habits, documentation, and sustainable practice growth.
• Help providers understand and improve key performance indicators, including client matching, client retention, attendance, schedule utilization, marketing, and overall practice sustainability.
• Use data and provider goals to identify barriers, guide decision-making, and create practical action plans that improve practice health.
• Build strong provider relationships while maintaining clear expectations, professional boundaries, and accountability for commitments.
• Identify stalled progress or disengagement, assess root causes, and facilitate direct conversations that help providers re-engage and take action.
• Act as the central coordinator between providers and internal teams, ensuring clear communication and forward progress across multiple onboarding and post-launch workstreams.
• Partner with Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership to manage dependencies, resolve issues, and support successful launches.

Preferred Qualifications

• Bachelor's degree in Business, Psychology, Communications, Human Resources, Healthcare Administration, or a related field preferred.
• 2+ years of experience building and managing professional relationships in areas such as Customer Success, Sales, Account Management, Recruiting, Provider Relations, Healthcare Operations, or similar client-focused roles.
• Experience managing multiple stakeholders and competing priorities.
• Strong verbal and written communication skills.
• Experience using CRM systems and Microsoft Office products.
• Healthcare, mental health, or service-based industry experience is a plus.