Account Representative - Absence
ComPsych Corporation
Summary
We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services.
Job description
About the Role
We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services.
What You'll Do
- Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
- Use independent judgement and discretion when handling matters related to assigned accounts.
- Maintain and develop relationships with assigned customers, ensuring the company's goals are met and clients' needs are addressed with assigned book of business.
- Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
- Serve as trusted advisor to client during implementation and post-implementation.
- Retain, grow, and expand book of business by identifying opportunities to expand services with additional products.
- Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence.
- Create and build strong working relationships with ComPsych's business leaders to provide the best service to our customers.
- Maintain a professional demeanor in order to represent ComPsych's values and standards on a daily basis.
- Work independently as well as foster a positive team environment to best serve our customers.
- Other duties as assigned.
What We're Looking For
- Bachelor's Degree preferred
- 1+ years of experience creating and maintaining successful customer relationships required
- Account Management experience a plus
- Exposure to benefits administration or HR compliance a plus
- Proficiency in Microsoft Office Suite
- In-depth knowledge of FMLA compliance a plus
- Ability to travel up to 25% of the time
Other Requirements
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Requirements
- Bachelor's Degree preferred
- 1+ years of experience creating and maintaining successful customer relationships required
- Account Management experience a plus
- Exposure to benefits administration or HR compliance a plus
- Proficiency in Microsoft Office Suite
- In-depth knowledge of FMLA compliance a plus
- Ability to travel up to 25% of the time
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Benefits
- Paid Time Off
- Medical, Dental & Vision
- 401(k) Matching
- Employee Assistance Program
- Wellness Program
Company overview
ComPsych Corporation is the worldwide leader in organizational mental health, well-being, and absence management services, founded in 1984 and headquartered in Chicago, Illinois. As the pioneer in employee assistance programs (EAPs), the company provides comprehensive behavioral health, work-life, wellness, and crisis intervention services to organizations globally. ComPsych serves over 75,000 customers worldwide, including 40% of Fortune 500 companies, touching more than 160 million lives across 200 countries. The company's flagship offerings include GuidanceResources® for mental health and well-being programs and AbsenceResources® for leave management solutions. With approximately 1,200 employees, ComPsych combines advanced technology with clinical expertise to deliver personalized, culturally responsive care through a global network of providers. The company maintains numerous accreditations including SOC 2 Type 2, URAC Health Network accreditation, and compliance with HIPAA, GDPR, and other regulatory standards, demonstrating its commitment to quality, privacy, and security in workplace mental health services.