Account Services Specialist - Inside Sales
Thomas Scientific LLC
Summary
We are looking for a sales driven and motivated personable Account Services Specialist to join our team. This role is ideal for someone who thrives on building relationships over the phone and email, identifying opportunities to grow existing accounts, and ensuring customers have a positive experience at every touchpoint. You'll spend the majority of your time proactively reaching out to current and prospective clients to drive revenue growth, while also handling light customer service inquiries to support account satisfaction and retention.
Job description
Key Responsibilities
Account Growth & Sales
- Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities
- Build and maintain a pipeline of qualified leads and opportunities within assigned accounts
- Present product/service offerings, promotions, and pricing to customers to drive revenue
- Achieve or exceed monthly and quarterly sales targets and KPIs
- Accurately document all customer interactions, opportunities, and sales activity in the CRM
- Follow up on inbound inquiries, quote requests, and warm leads in a timely manner
- Collaborate with the sales and account management team to develop strategies for account expansion
Customer Service & Account Support
- Serve as a friendly, responsive point of contact for existing customers with questions about their account.
- Resolve routine customer service issues
- Ensure a smooth, positive experience for customers throughout their lifecycle with the company
- Partner with customer support and fulfillment teams to close the loop on customer issues
General
- Stay current on product knowledge, pricing, and promotions
- Provide feedback to management on customer trends, objections, and market conditions
- Maintain a high level of professionalism and responsiveness in all customer interactions
Qualifications
- 2 years of experience in inside sales, account management, or a related field preferred
- Strong verbal and written communication skills
- Goal-oriented with a track record of meeting or exceeding targets
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive, customer-first attitude with strong problem-solving skills
Requirements
- 2 years of experience in inside sales, account management, or a related field preferred
- Strong verbal and written communication skills
- Goal-oriented with a track record of meeting or exceeding targets
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive, customer-first attitude with strong problem-solving skills
Benefits
- Medical, Dental & Vision
- Paid Time Off
- Base + bonus
Company overview
Thomas Scientific LLC is a leading full-line stocking distributor of laboratory supplies, scientific equipment, chemicals, reagents, and safety products serving the global scientific community since 1900. Headquartered in Swedesboro, New Jersey, the company operates as a classic distributor with a robust sales team and online procurement platform that supports laboratory operations across North America and internationally. Thomas Scientific provides a comprehensive portfolio including supplies and consumables, equipment, instruments and furniture, chemicals and reagents, as well as laboratory and facility safety apparel. The company is ISO 9001:2015 certified and serves as a registered contractor for U.S. federal government agencies, including the CDC, FDA, USDA, FBI, and NASA. With a mission to be the most trusted partner in science, Thomas Scientific combines over 120 years of experience with modern e-commerce capabilities through their website ThomasSci.com, offering wholesale and retail solutions focused on selection, price, and convenience for research institutions, healthcare facilities, and industrial laboratories.