Accounts Payable Rep I - Hotline/Vendor Statements and Credits

About the Opportunity

Select Medical is seeking a detail-oriented, motivated Level I Accounts Payable Representative. This role is ideal for individuals who enjoy working on the business side of healthcare, in a fast-paced environment with a sense of urgency. The ideal candidate works well with a team researching and solving problems, and is rewarded by contributing to a mission-driven organization focused on improving patient outcomes and quality of life.

Responsibilities

• With some supervision, respond fully to vendor inquiries for information related to invoice processing and payment status.
• Provide clear work notes within ServiceNow that show the work performed to resolve vendor matters. Notes should clearly reflect the status of cases.
• Log statements and other cases in ServiceNow as per policies and procedures.
• Ensure proper documentation is obtained for resolution of hotline and vendor statement open invoices. Work with vendor partners to retrieve necessary invoices, support for credits on vendor accounts, etc., to reconcile vendor statement accounts.
• Communicate with vendors to resolve aged invoices showing on vendor statements. This includes communicating with vendors via telephone or email if our records show invoices have been paid or requesting copies of older invoices for processing as needed.
• Follow up on duplicate payments or other payments showing as credits on vendor statements to ensure validated duplicates are collected either by check or credit processed to vendor accounts. Work with AP Representatives to enter credits into Oracle to vendor accounts where needed.
• Attention to detail/accuracy; perform effectively when action is required and meet all requested deadlines.
• Research vendor inquiries and discrepancies to provide quality customer service to internal/external customers.
• Assist and notify Vendor Maintenance with vendor change/corrections and provide W-9 and invoice information when new vendors are set up. Work with the field to ensure W-9's are received when new vendor setups are needed, but no W-9 has been submitted.
• Perform assigned responsibilities and tasks according to policies and procedures with supervision within the assigned time frame. Multitask and take on new responsibilities without loss of continuity.
• Assist other AP Hotline Representatives and Supervisor as necessary.
• Support special projects and undertake other duties as requested.

Qualifications

• High school diploma or General Education Degree (GED).
• Minimum of 3-5 years of experience in a high-volume processing environment.
• Experience with obtaining W-9's, W-8's a plus.
• Good interpersonal and communication skills and awareness to remain confidential.
• PC knowledge – Proficient in Microsoft Office Excel, Outlook (or equivalent), and Word knowledge/skills. Experience with accounting software (Oracle). Ability to create suppliers using the Oracle supplier creation module.
• Basic Math Skills.
• Critical thinking abilities and detail-oriented.
• Ability to work in a fast-paced environment and possess a personal sense of urgency.
• Preferred: Experience in working with a multiple-subsidiary operating structure environment is a plus.
• Preferred: 1+ years of Accounts Payable experience, with Supplier Maintenance experience a plus.