Accounts Receivable & Collections Analyst

What You'll Do

• Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables
• Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships
• Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps
• Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements
• Investigate disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate with internal owners and escalate complex issues to Finance leadership
• Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience
• Follow established collection priorities, outreach cadences, and escalation procedures; recommend practical improvements and help maintain standard operating procedures
• Support Azenta's Lean culture by identifying recurring problems and participating in improvements that reduce manual work, rework, and time to collect
• Support ERP and collections workflow improvements by documenting issues, testing system changes, and adopting new reporting and automation tools
• Share account insights and effective practices with colleagues; complete assigned actions on collections improvement projects and track results
• Provide portfolio-level cash collection estimates based on open invoices, customer commitments, and dispute status; update expected payment dates and explain differences from actual receipts
• Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status; support days sales outstanding analysis and distinguish cash recovery from credits and write-offs
• Summarize account risks, expected collections, and outstanding actions for Finance leadership; help track the results of process improvements
• Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements

What You'll Bring

Required Qualifications:

• Minimum of 4 years of relevant experience in business-to-business collections, accounts receivable, or credit and collections, including direct responsibility for customer account follow-up and payment resolution
• Demonstrated ability to resolve past-due balances, reconcile customer accounts, and identify recurring payment issues
• Strong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash application
• Experience using an enterprise ERP or receivables platform; strong Excel skills, including pivot tables, lookups, and account-level data analysis
• Strong customer communication, analytical, and problem-solving skills; ability to organize an assigned portfolio, meet deadlines, and work effectively with internal partners
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experience

Preferred Qualifications:

• Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power Query
• Experience in life sciences, healthcare, or another complex business-to-business services environment with recurring and project-based billing
• Experience contributing to collections process improvements, financial system changes, or Lean and other structured improvement initiatives