Accounts Receivable & Collections Specialist
Forj Medical
Summary
Manage the full-cycle billing, cash application, and collections process. Ensure timely payment collection, resolve customer billing inquiries, and maintain accurate accounts receivable aging records in a fast-paced environment.
Job description
Job Summary
Manage the full-cycle billing, cash application, and collections process. Ensure timely payment collection, resolve customer billing inquiries, and maintain accurate accounts receivable aging records in a fast-paced environment.
Job Duties and Responsibilities
- Cash Application: Process customer payments, wire transfers, ACH deposits, and checks accurately.
- Collections Management: Contact past-due accounts to secure payment commitments.
- Aging Analysis: Review and reconcile AR aging reports to identify and escalate delinquent accounts.
- Dispute Resolution: Investigate pricing discrepancies, short pay, and billing errors across internal teams.
- Credit Evaluation: Assist with customer credit limit reviews and onboarding documentation.
- Month-End Close: Support AR ledger closing activities, reconciliations, and journal entries.
- Record Keeping: Maintain organized, audit-ready digital documentation for all transactions. Update and maintain customer portal.
- Customer Support: Build and maintain customer relations with timely and accurate communications resolving issues, requesting payments, and providing additional support as needed.
Qualifications
- Experience: 2+ years of high-volume Accounts Receivable and collections experience.
- ERP Proficiency: General proficiency with modern ERP systems (e.g., Epicor, NetSuite, SAP, Microsoft Dynamics, or similar platforms) and intermediate Excel (vlookups, pivot tables).
- Communication: Strong verbal and written negotiation skills with a customer-service mindset.
- Organization: High attention to detail and ability to prioritize competing deadlines.
- Education: High school diploma required; associate in accounting or finance preferred.
Working Conditions
Office environment
Requirements
- 2+ years of high-volume Accounts Receivable and collections experience
- General proficiency with modern ERP systems (e.g., Epicor, NetSuite, SAP, Microsoft Dynamics, or similar platforms)
- Intermediate Excel (vlookups, pivot tables)
- Strong verbal and written negotiation skills with a customer-service mindset
- High attention to detail and ability to prioritize competing deadlines
- High school diploma required
- Associate in accounting or finance preferred
- Must be authorized to work in the United States
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Time Off Programs
- Annual Bonus Program
Company overview
Forj Medical is a specialized contract development and manufacturing organization (CDMO) exclusively focused on the medical device industry. Formed through the strategic merger of Minnetronix Medical and Intricon Corporation, the company combines deep expertise in complex electromechanical systems, precision microelectronics, and high-reliability manufacturing. With over 75 years of combined CDMO experience, Forj Medical provides end-to-end solutions spanning design, development, prototyping, and scalable manufacturing for medical devices. The company operates a global network of facilities across the United States, Singapore, Indonesia, and Costa Rica, encompassing over 450,000 square feet of manufacturing space. Forj Medical specializes in fluid and gas management systems, surgical energy devices, optical systems, electromagnetic navigation systems, stimulation devices, and medical consumables. The company maintains ISO 13485 certification and FDA establishment registrations, supporting clients through regulatory compliance, quality management, and new product introduction processes. With capabilities to assemble over 250 million devices and components annually, Forj Medical serves as a strategic partner for medical device companies seeking to accelerate time-to-market while ensuring quality and regulatory excellence.