Accounts Receivable Representative
Concentra
Summary
Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Job description
Responsibilities
- Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Processes rebills and composes correspondence to customers
- Monitors and reviews account aging reports to ensure timely collection
- Reviews documents and reconciles discrepancies and makes needed adjustments
- Performs account payment reconciliations with incoming receipts
- Prepares and distributes periodic reports on A/R and past due accounts for management and clients
- Negotiates with clients' repayment terms on past due accounts
- Makes decisions on referring accounts for collection or writing off
- Trains new employees and assist peers
- Other duties as assigned
A/R Aging Report
- Determines when adjustments are appropriate and necessary and applies
- Resolves Employer Issues when necessary, such as misapplied or missing payments
Documentation
- Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
Rebills
- Monitors rebills for open balances and takes appropriate action
- Schedules and distributes work to meet deadlines and facilitate efficient workflows
Qualifications
Education/credentials
- High school diploma or GED equivalent
Job-related experience
- Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Job-related skills/competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word experience required
- Ability to communicate effectively and professionally
- Excellent time management skills
- Excellent writing and documentation skills
- Ability to work independently
- Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Requirements
- High school diploma or GED equivalent
- At least three or more years of demonstrated collection experience
- Familiarity with Microsoft Excel, Outlook, Word
- Ability to properly handle sensitive and confidential information (including HIPAA and PHI)
- Outstanding customer service skills
- Excellent time management skills
- Excellent writing and documentation skills
- Ability to work independently
- Ability to handle multiple tasks, projects, duties, and priorities
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Life & Disability Insurance
- Paid Time Off
- Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
Company overview
Concentra is a leading national provider of occupational health, urgent care, and physical therapy services in the United States. Founded in 1979, the company operates a network of more than 520 medical centers across 44 states, serving employers, employees, and individual patients. Concentra specializes in workplace injury care, employment-related physical examinations, drug testing, and occupational health programs designed to help employers maintain safe and productive work environments. The company's services include urgent care for non-life-threatening illnesses and injuries, physical therapy and rehabilitation, and wellness programs. As a subsidiary of Select Medical, Concentra plays a crucial role in the healthcare ecosystem by bridging the gap between workplace health needs and medical care delivery. The company's integrated approach combines occupational medicine expertise with convenient access to care, making it a trusted partner for thousands of employers nationwide seeking to reduce workplace injuries, manage workers' compensation costs, and promote employee health and productivity.