Accounts Receivable Specialist
Specialty Appliances LLC
Summary
Specialty Appliances is growing and seeking to hire an additional Accounts Receivable Specialist to join our team. The Accounts Receivable Specialist is responsible for ensuring the accurate and timely processing of customer payments across three business locations. The successful candidate will perform daily A/R tasks, maintain organized A/R records, and facilitate professional communication with customers regarding outstanding balances. The ideal candidate will have excellent attention to detail and be great at communicating with customers on the phone and by email!
Job description
This position is located in Tulsa, Oklahoma, and reports to the Accounts Receivable Supervisor.
Competency Requirements/Job Duties
- Consistent and reliable punctuality and attendance.
- Monitor and record incoming payments for all three locations, ensuring funds are applied to the correct accounts.
- Account Reconciliation: Identify and resolve basic billing discrepancies to maintain the integrity of customer ledgers.
- Customer Communication: Conduct routine outreach via phone and email to provide payment reminders and address general billing inquiries.
- Team Collaboration: Support regional staff and office managers with administrative tasks related to account status and daily deposits.
- Document and maintain A/R notes for past due customers.
- Determine which past due accounts need to be contacted by Management.
- Submit accounts to collections as requested.
- Ability to remain calm, courteous, and professional when dealing with all types of people.
- Safeguard and protect confidentiality of company and patient information as defined by the company's Confidentiality Agreement.
- Follow all safety requirements and use personal protective equipment where required.
- Understand how one's performance can impact the success of the organization.
Requirements
- High School Diploma or equivalent required; college coursework in accounting is a plus.
- At least one year of experience in Accounts Receivable.
- Excellent attention to detail and strong problem-solving skills.
- Ability to communicate clearly and professionally with customers and internal team members.
- Strong computer skills with the ability to jump between multiple systems.
- Experience with MS Office and Excel is strongly preferred.
- Ability to read, write, speak, and understand English.
- Ability to sit for extended periods of time.
Benefits
- PTO
- Paid Company Holidays
- Medical, Dental & Vision
- Short-term & Long-term Disability
- Life Insurance
- 401(k) Matching
Company overview
Specialty Appliances LLC is a leading national orthodontic laboratory and medical device manufacturer specializing in custom orthodontic appliances. Founded in 1981 and headquartered in Cumming, Georgia, the company has established itself as the largest orthodontic laboratory in the United States, serving over 3,000 customers across all 50 states. The company manufactures more than 100 types of customized orthodontic appliances, including Clear Image® Aligners, Specialty M4® Herbst appliances, 3D indirect bonding solutions, and various other orthodontic devices. As an ISO-certified and FDA-compliant manufacturer, Specialty Appliances maintains rigorous quality standards and is recognized for its digital manufacturing capabilities, innovative product development, and exceptional customer service. The company was acquired by Five Points Capital in December 2019 and continues to operate under the leadership of founder Scott Huge. With nearly 40 years of industry experience, Specialty Appliances has earned multiple awards, including the Townie Choice Award for Best Orthodontic Lab, and is known for having the lowest remake rate in the industry. The company's comprehensive product portfolio includes both custom appliances and retail orthodontic products, supported by advanced digital submission systems and reliable delivery services.