ACO Program Coordinator
Lexington Health
Summary
The ACO Program Coordinator supports the operational and administrative activities of the Accountable Care Organization (ACO) to improve patient outcomes, enhance care coordination, reduce avoidable healthcare utilization, and achieve quality and financial performance goals. This position collaborates with physicians, clinical teams, care managers, quality improvement personnel, data analysts, and administrative leadership to support value-based care initiatives and compliance with applicable regulatory and program requirements.
Job description
Job Summary
The ACO Program Coordinator supports the operational and administrative activities of the Accountable Care Organization (ACO) to improve patient outcomes, enhance care coordination, reduce avoidable healthcare utilization, and achieve quality and financial performance goals. This position collaborates with physicians, clinical teams, care managers, quality improvement personnel, data analysts, and administrative leadership to support value-based care initiatives and compliance with applicable regulatory and program requirements.
Essential Functions
- Assist coordinating day-to-day ACO activities, initiatives, meetings, and project timelines.
- Support implementation of ACO strategic goals, operational workflows, and quality improvement plans.
- Maintain program documentation, policies, procedures, and meeting minutes.
- Monitor project milestones and communicate progress, barriers, and opportunities to leadership.
- Monitor and communicate ACO quality measures, performance indicators, and organizational benchmarks to ACO participants and leadership.
- Coordinate quality improvement projects focused on patient outcomes, preventive care, chronic disease management, and care transitions.
- Assist with identifying performance gaps and developing improvement plans.
- Support preparation, validation, and submission of required information to appropriate value-based contracts.
- Support initiatives designed to improve care coordination across the healthcare continuum.
Duties & Responsibilities
- Assist with strategies to reduce avoidable emergency department visits, hospital admissions, and readmissions.
- Coordinate activities related to preventive screenings, chronic disease management, post-discharge follow-up, and high-risk patient outreach.
- Facilitate communication between primary care providers, specialists, hospitals, and care management teams.
- Collect, organize, and review ACO performance data, utilization trends, and quality metrics.
- Prepare dashboards, reports, presentations, and summaries for leadership and ACO participating providers.
- Identify trends, discrepancies, and opportunities for operational improvement.
- Coordinate with information technology teams to ensure accurate and timely reporting.
- Support compliance with applicable CMS requirements, ACO participation agreements, and organizational policies.
- Assist with maintaining accurate provider rosters and required program documentation.
- Coordinate provider education, training sessions, and performance feedback.
- Maintain confidentiality and comply with HIPAA and applicable data privacy requirements.
Requirements
- Associate's Degree minimum
- 6 years of experience
- 3 years of related experience working directly with EHR systems
- Demonstrated experience with progressive project management and change management
- Experience in healthcare operations, quality improvement, population health, care coordination, or project management
- Preferred: BSN, MSN, MHA, MPH, or MBA
- Preferred: 5 years of experience in healthcare operations, quality improvement, population health, care coordination, or project management
- Preferred: experience with value-based care or healthcare performance reporting
Benefits
- Medical, Dental & Life Insurance
- Flexible Spending Accounts (FSAs)
- 403(b) Match up to 6%
- Employer Paid Life Insurance
- Supplemental Life Insurance
- Adoption Assistance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Student Loan Forgiveness
Company overview
Lexington Health is a comprehensive healthcare network serving the Midlands region of South Carolina, formerly known as Lexington Medical Center. Established in 1971 as Lexington County Hospital with just 125 beds and 250 employees, the organization has grown into a major regional healthcare system. Today, Lexington Health operates a 607-bed teaching hospital that serves as the flagship facility, along with six community medical and urgent care centers, nearly 80 physician practices, and employs more than 9,000 healthcare professionals. The network is the only locally owned, independent healthcare system in the Midlands region and maintains an affiliation with Duke University School of Medicine. Lexington Health provides a full spectrum of medical services including cardiovascular care, cancer treatment through its Duke Cancer Institute affiliation, women's services delivering over 4,000 babies annually, emergency care treating more than 105,000 patients each year, and specialized programs in orthopedics, neurology, and other medical specialties. The organization has earned numerous accolades including being ranked as the #1 hospital in Columbia for four consecutive years and achieving Magnet with Distinction recognition from the American Nurses Credentialing Center, making it the only hospital in South Carolina with this distinction.