Ad Operations Specialist, Audio

What are we looking for?

BetterHelp is one of the largest Podcast advertisers in the world, and we've been hard at work at scaling Radio and Streaming, as well. We're looking for someone to help us manage and continue to evolve our ad operations for podcast, radio and digital radio advertising strategies in our US and Non-US markets. You are organized and can manage a large amount of moving pieces and deadlines.

You have experience with advertising operations, preferably in audio. You are knowledgeable on the processes of advertising involving media flighting, creative, campaign launch, and billing/reconciling. You are organized and can help manage information for hundreds of shows from an operational standpoint. You are innovative and utilize AI to improve efficiency where it makes sense, and are open-minded to creating new solutions. You love a challenge and are a great team-player.

What will you do?

• Work alongside the Audio Strategy team by managing all operations as it relates to our podcast, radio and digital radio advertising in our US and Non-US markets.
• IO & Budget Management: Process insertion orders by entering the data and information of the buys into our systems, generate PO order #s with the accounting department, and assist with Billing/Reconciling at EOM to ensure all partners are paid correctly and on time.
• Develop & Maintain QA Management: Help ensure that our ads run correctly by utilizing our QA and pixel tools like Podscribe.
• Compliance: Manage compliance efforts for our channels ranging from brand safety checks on new partners to ensuring all creative is compliance approved, and all shows are adhering to our policies.
• Help create new workflows and systems in order to keep our department evolving with AI and new tools for management and tracking of documents, information and processes.
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class business that makes a difference in people's lives
• Bring the big ideas

Requirements

• 3+ years managing ad ops for audio (podcast, radio and/or digital radio) campaigns or offline channels on either the brand, agency or publisher side.
• Innovative mindset with a knack for improving systems and workflows for efficiency.
• Incredibly organized and efficient with a large number of tasks and deadlines.
• Excellent communication (oral and written), attention to detail, time management and organizational skills
• Positive outlook and ability to work as a team

Bonus (Great to have, but not required)

• Knowledge of audio industry tools like Podscribe and Magellan
• Experience with Looker and Salesforce
• Experience at a DR/DTC growth brand who buys audio