Adaptive Specialist

Responsibilities

• On-Site Implementation: Provides clinical applications training to customers both on site and remotely to ensure customer is well prepared to obtain training that will enable them to operate their Elekta Adaptive radiotherapy solutions including treatment planning software, conventional external beam treatment devices, associated imaging and informatics systems according to a minimum of safe and effective use guidelines with the highest level of satisfaction.
• Workflow: Assist in managing the customer’s clinical expectations and ensuring clinical readiness and confidence to delivery adaptive radiotherapy treatments. Review customer current clinical practices and develop future state models (workflow) to enhance the implementation goals to be effective and efficient with the use of software & hardware products.
• Configuration: Understanding of adaptive workflows and the fundamentals of how adaptive is executed in the clinic to effectively review customer current clinical practices and develop future state adaptive models (workflow) to enhance the implementation goals of their Elekta adaptive radiotherapy solution. Perform necessary database configuration to customer databases to support the future adaptive workflows.
• Customer Support: Provide remote and onsite clinical and technical support to internal and external customers, helping troubleshoot workflow and product-related questions, reinforce safe and effective use, and coordinate with the appropriate Elekta teams when issues require further investigation or escalation.
• Follow-Up Training: Accurately assess follow-up training needs. Develop session goals and length with clients. Identify attendees for each planned session. Coordinate schedules with project management (when needed) cognizant of customer constraints. Deliver adaptive training as planned.
• In-House and Regional Training: Prepare for and deliver assigned adaptive courses as required.
• Users Meeting/Trade Shows: Assist with design and developing assigned session goals and objectives for user meetings. Prepare presentation and participant material. Provide trade show support as requested.
• Sales Assistance: Assist with occasional remote or onsite adaptive software and/or hardware demonstrations to assist in necessary sales situations.
• Provide Team Support: Performs all required applications specialist responsibilities including but not limited to creating and maintaining formal customer training support documents; design, as well as continued training for new product releases. Actively participate in the support and training of large client sites when needed.