Administrative Assistant
Flourish Research
Summary
To assist in the administrative activities conducive to the flow of operations and business at Flourish Research. To provide administrative support to all departments and to management as needed to facilitate the smooth operation of business at Flourish Research.
Job description
Essential Job Functions
- Communicate in an effective, appropriate and courteous manner during all interactions with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, as well as any other person(s) when carrying out tasks/responsibilities.
- Greet patients and monitors and notify respective study coordinators.
- Maintain confidentiality of information and issues relating to subject, protocol, and/or contracted entities.
- Responsible for answering phones, forwarding messages and pertinent information to staff in a timely manner.
- Maintain written records of all incoming phone calls from subjects, sponsors/contract research organizations (CROs) and other study-related communications, as needed to ensure clear and efficient communication to target recipients.
- Provide error-free document creation /revision support to study coordinators, regulatory department, Operations Manager and other staff members as requested.
- Distribute incoming mail and faxes to appropriate staff.
- Update various lists and logs periodically, as directed.
- Assist regulatory department with CV/resume creation and updates, filing, copying, etc.
- Accurately file documents within subjects’ charts/files, sponsor regulatory binders and departmental files as requested.
- May from time-to-time conduct follow-up phone calls to remind subjects of upcoming visits as requested.
- May from time-to-time schedule subjects’ visits and procedures as instructed by Team Leads; Managers; Director, Clinical Research and other leadership team members.
- Perform all duties in a time- and cost-effective manner.
- Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
- Additional duties as assigned by management.
Physical Requirements and/or Environmental Factors
- Work is normally performed in a typical interior clinical/office work environment.
- Local travel required.
- Ability to sit for an extended amount of time.
- Ability to work in a call center environment with occasional distractions and noise.
- Extensive computer use.
- Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
Requirements
- Bachelor’s degree or commensurate experience as an Administrative Assistant
- 1-3 years’ experience within the field of clinical or biological research preferred
- Demonstrated ability to collaborate and align with operations
- Excellent oral and written communication skills
- Excellent computer skills to include Office365 products
- Strong problem solving, risk assessment and impact analysis abilities
- Demonstrated experience in process improvement
- Flexible and able to multi-task and prioritize competing demands
- Ability to think independently and influence when appropriate
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Tuition reimbursement
- Parental leave
- Employee referral program
- Employee assistance program
- Life insurance
- Disability insurance
- Paid time off
- Paid holidays
Company overview
Flourish Research is a leading multi-site clinical trial organization with a national footprint across the United States. Founded in 2021 and headquartered in Apex, North Carolina, the company operates as a fully integrated clinical trial organization that acquires and operates best-in-class research sites. With over 20 locations nationwide, Flourish Research specializes in three main therapeutic areas: Neuroscience (including Alzheimer's disease research), Infectious Diseases (with significant contributions to COVID-19 vaccine development), and Cardiovascular/Metabolic/Kidney disorders. The company provides comprehensive clinical trial services from Phase I to Phase IV studies, featuring early-phase inpatient units, AI-assisted patient recruitment, and site start-up support. Flourish Research is recognized for its commitment to patient diversity, high retention rates, and quality data delivery, having completed over 5,500 successful trials with 400,000 potential participants. The organization emphasizes physician-led research models and maintains strategic partnerships with pharmaceutical and biotech sponsors to accelerate the development of innovative treatments for unmet medical needs.