Administrative Assistant
GUIDANCE CENTER OF LEA COUNTY
Summary
This position will work closely with the CareLink Supervisor, CareLink NM employees, and the Director of Community Services, to ensure the administrative needs for the CareLink NM Program are met. This employee will ensure timely and accurate submission of reporting for the CareLink program.
Job description
Description
This position will work closely with the CareLink Supervisor, CareLink NM employees, and the Director of Community Services, to ensure the administrative needs for the CareLink NM Program are met. This employee will ensure timely and accurate submission of reporting for the CareLink program.
Job Duties
- Will serve as the primary assistant to the CareLink NM Program.
- Responsible for answering the telephone and directing calls, clients and assisting with all correspondence.
- Responsible for organizing, filing administrative correspondence, and maintaining CareLink's administrative files.
- Maintain and update CareLink Master Roster Spreadsheet, Care Coordinator Spreadsheet and Peer Support Spreadsheet.
- Process and report opt-ins, opt-outs, and CNA updates for the CLNM program.
- Verify/update client information to include contact details, demographics, forms, consents, etc. at the start of every engagement.
- Monitors Collective Medical for recent Emergency Room visits, notifies assigned CLNM Staff and submitting the Critical Incident Reporting to HSD.
- Assist with organization of meetings and special events as directed by the Director of Community Services and CareLink Supervisor.
- Maintain confidentiality for all information regarding clients, staff, physicians, and Guidance Center of Lea County (GCLC) obtained as a result of employment at GCLC.
- All other duties as assigned by the Director of Community Services and CareLink Supervisor.
Qualifications
Minimum
- High School diploma or high school equivalent.
- Proficient with Microsoft office suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills including letters, memos, and emails.
- Excellent attention to detail and ability to multitask.
- Ability to work independently with minimal supervision.
- Must be personable with an ability to work in high stress environment.
Preferred
- Previous experience in medically integrated mental health services.
- Fluency in English and Spanish, both verbal and written.
Level and Degree of Supervision
Supervised by the CareLink Supervisor. Participation in general staff meetings and team meetings. Expected to be highly self-directed and possess strong organizational skills.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Requirements
- High School diploma or high school equivalent
- Proficient with Microsoft Office suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills including letters, memos, and emails
- Excellent attention to detail and ability to multitask
- Ability to work independently with minimal supervision
- Must be personable with an ability to work in high stress environment
- Previous experience in medically integrated mental health services (preferred)
- Fluency in English and Spanish, both verbal and written (preferred)
Company overview
Guidance Center of Lea County, Inc. (GCLC) is a nonprofit community mental health center established in 1971 in Hobbs, New Mexico. Originally founded as a crisis line, the organization has grown over five decades to become a comprehensive behavioral health provider serving Southeastern New Mexico. GCLC offers 26 distinct behavioral health services, including substance use treatment, outpatient therapy, intensive outpatient programs, autism clinic services, psychiatric care, and crisis intervention. The organization serves over 1,000 clients monthly and responds to approximately 66 crisis interventions each month. As the sole provider of comprehensive family-centered services in the region, GCLC operates multiple locations including its main facility on West Broadway Street, Humphrey House residential care facility, and an autism clinic. The center is committed to the Sanctuary Model of Trauma Informed Care and is pursuing Certified Community Behavioral Health Clinic (CCBHC) designation to enhance service accessibility and quality. GCLC accepts various payment options including Medicare, Medicaid, and state-financed insurance plans, ensuring community-wide access to essential mental health and substance abuse treatment services.