Administrative Intake Support Specialist - Contact Center - Part Time 1st Shift - 12-hour Shifts
Pine Rest Christian Mental Health Services
Summary
We are seeking a professional and service-oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer-focused admission experience.
Job description
Key Responsibilities
- Conduct phone triage and intake for Hospital and Residential Services admission referrals
- Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
- Orient patients to the assessment and admission process and complete required paperwork
- Perform patient registration, insurance verification, and courtesy communications
- Manage and support organization-wide switchboard operations and after-hours answering services as assigned
- Collaborate with multidisciplinary teams and communicate effectively with internal departments
- Monitor, collect, and review program data to support evaluation and quality improvement
- Manage emergency procedures for the organization as required
- Participate in department meetings, committees, and routine problem-solving activities
- Assist with staff training for program-specific intake processes as requested
- Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
- Promote a customer-friendly, professional, and recovery-focused environment
- Role model Pine Rest's mission, values, and Hospital & Residential Services Model of Care
- Maintain required training and competencies
- Perform additional duties as assigned
Qualifications
- Associate's Degree or equivalent combination of education and experience required; Bachelor's Degree preferred
- Strong verbal communication, customer service, and interpersonal skills
- Ability to collaborate effectively with multidisciplinary teams and diverse populations
- Proficiency with electronic systems and multiple software applications
- Strong organizational, analytical, and problem-solving skills
- Ability to work calmly and effectively in high-stress or crisis situations
Additional Details
- Pay based on education and experience
- Non-Exempt (hourly) position
- Schedule may include evenings, weekends, or after-hours coverage
- Office-based role with exposure to potentially adverse environments during patient interactions
- Competitive benefits package
Requirements
- Associate's Degree or equivalent combination of education and experience required
- Bachelor's Degree preferred
- Strong verbal communication, customer service, and interpersonal skills
- Ability to collaborate effectively with multidisciplinary teams and diverse populations
- Proficiency with electronic systems and multiple software applications
- Strong organizational, analytical, and problem-solving skills
- Ability to work calmly and effectively in high-stress or crisis situations
Benefits
- Medical, Vision, Dental & Wellness Plans
- Front Loaded PTO
- 403(b) Retirement Savings Plan
- Loan Forgiveness
- Tuition Reimbursement
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.