Administrative Specialist - Outpatient Behavioral Health
Talbert House
Summary
Performs a range of technical, administrative and clerical duties in support of program operations.
Job description
Position Summary
Performs a range of technical, administrative and clerical duties in support of program operations.
Position Description
- Provides support and handles administrative tasks for department including but not limited to: Check-ins for persons served, Answering and directing calls, Scheduling follow-up appointments, Monitoring lobby area, Scanning and filing documents, Assisting with client registration and data entry as needed
- Collect client payment at time of check in if required
- Perform internal audits periodically to maintain proper CQI measures
- Monitors, prepares, and completes intermediate reports in a timely manner to meet reporting requirements
- Ensures quality customer service by providing a positive experience for staff, clients, and
- Other Duties as Assigned
Required Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills
- Strong customer service skills
- Intermediate computer skills and proficient in Microsoft Office
- Adhere to acceptable professional/clinical boundaries and confidentiality
- Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping)
- Learning contract specifications
- Excellent English and grammar composition
- General organizational and analytical skills
- Ability to multi-task
- Highly self-motivated and able to work proactively both independently and as a team
Job Requirements
- High School Diploma or GED Equivalent.
- Minimum 1 year experience in administrative support role
- Administrative experience in a medical office or hospital preferred
Requirements
- High School Diploma or GED Equivalent
- Minimum 1 year experience in administrative support role
- Administrative experience in a medical office or hospital preferred
- Excellent written and verbal communication skills
- Strong customer service skills
- Intermediate computer skills and proficient in Microsoft Office
- Adhere to acceptable professional/clinical boundaries and confidentiality
- Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping)
- Excellent English and grammar composition
- General organizational and analytical skills
- Ability to multi-task
- Highly self-motivated and able to work proactively both independently and as a team
Company overview
Talbert House is a prominent nonprofit organization specializing in comprehensive mental health and substance abuse treatment services. Based in Cincinnati, Ohio, the organization has established itself as a leading provider of behavioral healthcare services in the region. Talbert House offers a wide range of programs including outpatient counseling, residential treatment, prevention services, and community-based interventions for individuals and families affected by mental health challenges and addiction. The organization operates with a mission to empower individuals to overcome personal crises and achieve self-sufficiency through evidence-based treatment approaches. With a strong commitment to community service, Talbert House provides accessible care to diverse populations, including adults, adolescents, and families facing behavioral health issues. The organization's integrated service model addresses both mental health and substance use disorders, recognizing the complex interplay between these conditions. Talbert House plays a vital role in the regional healthcare ecosystem by offering crisis intervention, recovery support, and long-term rehabilitation services that help individuals rebuild their lives and contribute positively to their communities.