Administrator, Epic Web and Service Server

Responsibilities

• Develop and maintain automation scripts (e.g., using PowerShell) to streamline routine tasks, system deployments, and monitoring.
• Proactively analyze performance data to identify and resolve potential bottlenecks before they impact system stability and user experience.
• Own the end-to-end health, performance, and security of Epic web and service server infrastructure, from initial deployment to ongoing maintenance and optimization.
• Managing print queues and Epic printing infrastructure
• Monitoring network and Web server activity for security breaches using intrusion detection techniques
• Performing file system management
• Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs
• Installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system
• Understanding performance metrics, monitoring system performance, and troubleshooting issues
• Assisting in the configuration and troubleshooting of integrated third-party software and peripherals
• Applying platform and Epic upgrades and updates to production and non-production Web server components
• Responding to emergency and after-hours issues
• Engaging in capacity planning exercises to ensure adequate system resources
• Collaborating with your technical teams and Epic to ensure proactive support
• Writing and maintaining scripts to improve system management tasks
• Participating in your change control process for all planned application and technical activities
• Maintaining and testing processes related to business continuity
• Following vendor and Epic best practices for hardware and software configuration

Qualifications

Required:

• Expertise in Microsoft Windows server administration
• Expertise in virtualization platforms such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V
• Experience with hardware or software load balancing solutions such as F5 BIG-IP or NetScaler
• Working knowledge of: Microsoft Internet Information Services (IIS) administration; Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP

Preferred:

• Experience with scripting languages such as PowerShell for system administration and automation.

Education:

• Bachelors Degree in computer science or information science or related or equivalent experience. (Required)

Technical Training or Professional Licensing:

• Epic Client Systems Administration - BLOB, Business Continuity Access, and Printing
• Epic Client Systems Administration - MyChart, MyChart Mobile, and EpicCare Link
• Epic Client Systems Administration Care Everywhere
• Epic Client Systems Administration Hyperspace Web, Interconnect, and System Pulse

Travel required: Less than 25%