Admissions Supervisor

Position Summary

Ensure the appropriate and timely admission of clients into the residential treatment program meeting or exceeding budgeted census projections; supervise the provision of services to clients in keeping with the agency's mission and goals.

Primary Responsibilities

• Develop and maintain relationships with referral sources to drive admissions and support agency growth.
• Manage the admissions process, including screening referrals, coordinating admissions, and partnering with clinical teams to ensure appropriate placements.
• Represent the organization through networking, community outreach, conferences, and professional events to promote services and strengthen referral partnerships.
• Lead and support admissions staff through hiring, coaching, performance management, and professional development.
• Oversee census management, discharge planning, and service delivery to support positive client outcomes and referral source satisfaction.
• Monitor and enhance customer satisfaction by serving as a key liaison and problem-solver for referral partners and stakeholders.
• Maintain compliance with agency policies, licensing requirements, HIPAA regulations, and industry standards.
• Support departmental budgeting, resource management, reporting, and administrative functions.
• Participate in ongoing training, staff meetings, and organizational initiatives.
• Contribute to marketing and communication efforts and perform other duties as assigned.

Required Education and Licensure

• Bachelor's degree in Human Services field required, Master's preferred.
• Minimum of 4 years' experience working within a residential treatment environment with at least 2 years' experience in admissions required.
• Must demonstrate significant skills in the operation of Microsoft business software programs and database management systems.
• Minimum of 2 years' experience in a residential treatment environment required.
• Valid driver's license required. Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS criminal background check.
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
• Successfully participate and complete Handle with Care training and exam.

Preferred Education and Experience

• Minimum 1-year supervisory experience