Admitting/ED Registrar

Job Summary

Shift: Tuesday - Saturday 6:30 AM - 3:00 PM. Under the direction and supervision of the Senior Manager, Operations, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers, and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.

Essential Functions

• Deliver outstanding customer service to both internal and external customers.
• Ensure the integrity of data in the Hospital's information system, Epic, including patient demographics, insurance, and admission information.
• Follow and act on admission procedures and policies for all admitted patients.
• Leverage technology tools to communicate with providers and other entities within MGB.
• Review bed requests and assign bed placements for inpatient units.
• Obtain authorizations from health insurance companies for admitted patients.
• Secure follow-up appointments in various clinics for Emergency Department patients.
• Verify patient insurance using various methods.
• Apply knowledge of payer requirements and guidelines to ensure effective reimbursement.
• Assist in ensuring adequate departmental coverage when needed, including covering the Admitting or Emergency Department at the Manager's discretion.
• Participate in holiday coverage rotation.
• Conduct inpatient interviews.
• Secure patient valuables.
• Document accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Handle difficult situations using effective problem-solving skills.
• Serve as a resource for patients and others with questions regarding registration, insurance eligibility, and patient admission.
• Collect insurance copays from patients.
• Collaborate with others to ensure a positive and effective patient experience.
• Demonstrate ability to work independently and as part of a team in a fast-paced environment with constant interruptions.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relate effectively to various types of customers professionally and courteously.
• Utilize a supervisor or manager to resolve issues/concerns as needed.
• Attend and participate in departmental meetings.
• All other duties as assigned.

Education and Experience

Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker who can work under limited supervision. Must possess a high school diploma or GED.

Working Conditions

Mental and visual attention requiring a combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 10-15 pounds.

Physical Requirements

High volume of telephone work and face-to-face interaction with patients, clinical staff, and colleagues. Maneuver in fast-paced inpatient and clinical areas. Professional business attire is required. Because this position is patient-facing and the Hospital is always open, the Admitting/ED Registrar must be prepared to work outside their scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact Hospital operations, all employees in this role may be required to report for duty.