Advanced Molecular Imaging Remote Application Specialist
Philips
Summary
Provide expert remote clinical applications support for the Philips Advanced Molecular Imaging product line, combining strong clinical and product knowledge with exceptional multitasking and customer service to deliver efficient, consistent support that positively impacts customers and patients.
Job description
Your role
- Providing telephone and remote clinical applications support to internal and external customers for the Philips Advanced Molecular Imaging product line.
- Providing detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner.
- Driving increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery.
- Multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent experience.
- Delivering remote clinical problem solving, solutions, services training, guidance where applicable, and education for Advanced Molecular Imaging solutions.
You're the right fit if
- 2+ years of experience in advanced molecular imaging, including SPECT, SPECT/CT, PET, and PET/CT with Philips medical devices required.
- Strong knowledge of advanced molecular imaging and anatomy, with advanced troubleshooting, clinical support, remote diagnostic, and accurate documentation skills.
- Excellent communication, customer service, independent decision-making, teamwork, and Microsoft Office proficiency.
- At least an associate's degree and a license or certification in nuclear medicine in good standing.
- Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- Must be able to work flexible hours based on business need.
This is a field role.
Requirements
- 2+ years of experience in advanced molecular imaging with Philips medical devices
- Experience with SPECT, SPECT/CT, PET, and PET/CT
- Strong knowledge of advanced molecular imaging and anatomy
- Advanced troubleshooting and clinical support skills
- Remote diagnostic and accurate documentation skills
- Excellent communication and customer service skills
- Independent decision-making and teamwork
- Microsoft Office proficiency
- At least an associate's degree
- License or certification in nuclear medicine in good standing
- Ability to perform physical, cognitive and environmental job requirements for Field Service
- Ability to work flexible hours based on business need
- United States work authorization required; no visa sponsorship
Benefits
- Paid Time Off
- 401(k) up to 7% match
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.