AI Adoption & Change Management Specialist
Biogen
Summary
The Associate Director, AI Adoption & Change Management will be responsible for overseeing and managing the change management processes related to ongoing and future AI, digital, and technology advances implemented across Project & Portfolio Management (PPM) and the Development Asset Leads (DAL) organization, including AI initiatives, Planisware platform enhancements, workflow automation, and reporting modernization.
Job description
What You’ll Do
- Develop and implement change management strategies related to AI initiatives, Planisware enhancements, workflow automation, and associated process and resource changes.
- Collaborate with IT, and business units to understand the impact of changes on roles, handoffs, decision points, and data-entry expectations, and develop appropriate change management plans.
- Lead implementation of change management activities, including stakeholder engagement, communications, role-based training, job aids, office hours, and communities of practice.
- Lead, monitor, and assess change impact and organizational readiness, and develop strategies to address resistance to change.
- Build and manage change champion networks across Program Management, Program Planning, Development Asset leads, and broader Development functions to accelerate adoption and reinforce desired behaviors.
- Define, monitor, and report adoption metrics, user engagement indicators, value realization measures, and solution performance KPIs to leadership.
- Promote responsible AI adoption by helping users understand appropriate use, limitations, human review requirements, governance expectations, and compliance obligations.
- Coordinate user acceptance testing, release readiness, go-live support, and post-implementation adoption monitoring for technology and AI initiatives.
Who You Are
You have a passion for change management and managing within the matrix. You have a strong understanding of AI, data, and technology capabilities, and of portfolio, program, and resource management processes within life sciences R&D. You are equally comfortable translating complex technical concepts for senior leaders and coaching everyday users through new ways of working.
Required Skills
- Bachelor’s degree in a relevant discipline; BS/BA with 8+ years, MS with 6+ years, or equivalent experience in change management, technology adoption, digital transformation, or portfolio operations.
- Demonstrated experience leading organizational change and business transformation, preferably as a business lead for the implementation and adoption of new systems, digital technologies, AI-enabled solutions, or enterprise platforms.
- Demonstrated ability to identify and address barriers to AI adoption, including process complexity, capability gaps, resistance to change, uncertainty about role impacts, and lack of confidence in AI-generated outputs.
- Strong understanding of AI, generative AI, analytics, and data-driven technologies, including their potential business applications, limitations, risks, and impact on roles, workflows, and decision-making.
- Experience leading the people, process, and workflow changes associated with AI-enabled solutions, including readiness assessments, capability building, user education, feedback collection, and sustained adoption.
- Experience applying structured change management methodologies such as Prosci, ADKAR, Kotter, or equivalent.
- Ability to translate complex AI, analytics, and data concepts into practical business value, workflow implications, and clear user-facing communications.
- Experience developing AI adoption strategies, including stakeholder engagement, user readiness, communications, training, feedback mechanisms, and reinforcement plans.
- Excellent ability to align individuals with program goals and to build consensus.
- Excellent leadership, matrix management, communication, and interpersonal skills.
- Excellent strategic planning and implementation skills, with experience defining adoption KPIs and value-realization metrics.
Preferred Skills
- Change management certification (e.g., Prosci, ACMP).
- Strong understanding of how AI will transform life sciences and enterprise platform transitions.
- Knowledge of R&D portfolio and program management, resource management, and enterprise PPM systems such as Planisware.
- Experience with enterprise AI tools, Microsoft Copilot, Power Platform, SharePoint, Power BI, or Tableau.
- Understanding of responsible AI principles, AI governance, human-in-the-loop review, and privacy considerations in regulated environments.
- Advanced degree preferred; biotech/pharma or R&D experience strongly preferred.
Requirements
- Bachelor’s degree in a relevant discipline; BS/BA with 8+ years, MS with 6+ years, or equivalent experience in change management, technology adoption, digital transformation, or portfolio operations.
- Demonstrated experience leading organizational change and business transformation, preferably as a business lead for the implementation and adoption of new systems, digital technologies, AI-enabled solutions, or enterprise platforms.
- Demonstrated ability to identify and address barriers to AI adoption, including process complexity, capability gaps, resistance to change, uncertainty about role impacts, and lack of confidence in AI-generated outputs.
- Strong understanding of AI, generative AI, analytics, and data-driven technologies, including their potential business applications, limitations, risks, and impact on roles, workflows, and decision-making.
- Experience leading the people, process, and workflow changes associated with AI-enabled solutions, including readiness assessments, capability building, user education, feedback collection, and sustained adoption.
- Experience applying structured change management methodologies such as Prosci, ADKAR, Kotter, or equivalent.
- Ability to translate complex AI, analytics, and data concepts into practical business value, workflow implications, and clear user-facing communications.
- Experience developing AI adoption strategies, including stakeholder engagement, user readiness, communications, training, feedback mechanisms, and reinforcement plans.
- Excellent ability to align individuals with program goals and to build consensus.
- Excellent leadership, matrix management, communication, and interpersonal skills.
- Excellent strategic planning and implementation skills, with experience defining adoption KPIs and value-realization metrics.
- Change management certification (e.g., Prosci, ACMP).
- Strong understanding of how AI will transform life sciences and enterprise platform transitions.
- Knowledge of R&D portfolio and program management, resource management, and enterprise PPM systems such as Planisware.
- Experience with enterprise AI tools, Microsoft Copilot, Power Platform, SharePoint, Power BI, or Tableau.
- Understanding of responsible AI principles, AI governance, human-in-the-loop review, and privacy considerations in regulated environments.
- Advanced degree preferred; biotech/pharma or R&D experience strongly preferred.
Benefits
- Medical, Dental & Vision
- Life Insurance
- Fitness & Wellness Programs
- Short- & Long-Term Disability
- Paid Vacation
- End-of-Year Shutdown
- Paid Holidays
- Personal Significance Days
- Sick Time
- Paid Maternity & Parental Leave
- 401(k) Matching
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Employee Resource Groups
Company overview
Founded in 1978, Biogen is a leading global biotechnology company headquartered in Cambridge, Massachusetts, specializing in the development and commercialization of innovative therapies for serious neurological and neurodegenerative diseases. As one of the oldest independent biotechnology companies in the United States, Biogen has established itself as a pioneer in neuroscience, focusing on difficult-to-treat conditions where few or no treatment options exist. The company's portfolio includes groundbreaking treatments for multiple sclerosis, spinal muscular atrophy, Alzheimer's disease, ALS, and Friedreich's ataxia. With approximately 7,000 employees worldwide, Biogen operates through a global network that includes research and development hubs in Cambridge, Research Triangle Park in North Carolina, and South San Francisco, along with world-class manufacturing facilities in the United States and Switzerland. The company's commitment to scientific innovation is demonstrated by its Nobel Prize-winning founders and its receipt of the U.S. National Medal of Technology and Innovation. Biogen's patient-centric approach drives its mission to deliver transformative medicines that improve lives while creating sustainable value for shareholders and communities.