Alarm Room Monitor - First Shift

About the Job

As an Alarm Room Monitor at our Framingham Manufacturing Site, you'll serve as the central hub for real-time facility and utility alarm surveillance of critical and general Facility and Utility alarms. You'll monitor multiple building and process control systems simultaneously, coordinate emergency response, and communicate rapidly across a wide network of technicians, engineers, contractors, and safety personnel. This role demands sharp focus, calm decision-making under pressure, and a strong sense of accountability.

Main Responsibilities

• Monitor and respond to Building Management System (BMS) alarms 24/7, ensuring timely acknowledgment and appropriate escalation of facility and utility events
• Monitor DeltaV process control system alarms and coordinate response with operations and engineering teams to protect critical manufacturing processes
• Manage and operate the Alarm Notification System, ensuring all relevant stakeholders receive timely, accurate alerts for active alarm conditions
• Monitor the PI System for critical process parameters, identifying trending anomalies and escalating deviations as required
• Log all alarm events, responses, and resolutions in the facility event management system with accuracy, completeness, and appropriate detail to support traceability and reporting
• Coordinate with on-site Facilities Technicians to dispatch, direct, and track alarm response activities across the facility
• Contact area owners and subject matter experts to coordinate technical response for complex, recurring, or critical alarm conditions
• Initiate contact with on-call emergency outsourced contractors (HVAC, electrical, plumbing, controls, Compressed Air, Process Gas Vendors) and manage their site access, response activities, and work completion
• Coordinate with Security personnel for facility access management, emergency response support, and incident management
• Coordinate with the Health, Safety & Environment (HSE) team during environmental or safety-related incidents, ensuring proper notification and documentation protocols are followed
• Maintain continuous situational awareness of all active alarms and ongoing response activities across the facility, managing multiple concurrent events as required
• Conduct thorough shift handover briefings to ensure seamless continuity of monitoring and response activities between incoming and outgoing operators

About You

Basic Qualifications

• High School diploma or tech school required
• At least 6 months of professional experience required
• Experience in facility operations, control room monitoring, alarm response coordination, or a related technical role
• Strong computer proficiency with the ability to learn and operate multiple monitoring platforms simultaneously, including BMS, DeltaV, PI System, and alarm management software
• Excellent written and verbal communication skills for clear, accurate documentation and effective coordination with diverse stakeholders across all levels of the organization
• Demonstrated ability to remain calm, prioritize effectively, and make sound decisions under pressure during emergency or high-activity situations
• Strong attention to detail and the ability to maintain focus and vigilance during extended monitoring periods, including overnight shifts
• Demonstrated reliability, accountability, and professionalism in previous roles
• Ability and willingness to work 12-hour rotating shifts including nights, weekends, and holidays as scheduled
• Basic understanding of facility systems (HVAC, utilities, electrical, controls) preferred but not required — training will be provided

Special Working Conditions (Manufacturing & Supply)

• Ability to work a twelve-hour rotating shift schedule (days and nights) including weekends and holidays as scheduled
• Ability to remain seated and attentive at a monitoring workstation for extended periods during a shift
• Ability to respond quickly and move throughout the facility when required to support alarm verification or response activities
• Must maintain constant vigilance and alertness during overnight and weekend shifts
• May be required to don appropriate PPE and enter manufacturing or utility areas for visual verification of alarm conditions