Analytical Field Service Representative - Campus Hire Program
Agilent Technologies
Summary
Are you a soon to be or recent graduate eager to kickstart your career in an innovative environment? Join our NEW Campus Hire Program as a Field Service Engineer in our Customer Service Organization. You'll onboard, train, and develop with a cohort of peers, building your professional network from day one!
Job description
At Agilent, our Field Service Engineers help customers answer critical questions, enabling scientific discoveries that enhance quality of life. You'll work in various labs, continuously learning about new instruments, software, and consumables. Your interpersonal skills, creativity, and commitment to top-notch customer service will drive customer success.
As an Agilent Field Service Engineer, you'll travel to a variety of customer labs to install, maintain, and repair critical Chromatography, Spectrometry, and Spectroscopy instruments used in Food, Chemicals & Materials, Pharmaceuticals, Environmental, and Forensics research and manufacturing.
What You'll Do
- Support Customers: Engage with customers for the on-site installation, maintenance, and repair of one or more products related to Liquid Chromatography, Gas Chromatography, LC Mass Spectrometry, GC Mass Spectrometry, Atomic Spectroscopy, Molecular Spectroscopy systems and software
- Problem Solving: Diagnose and resolve product performance issues, ensuring smooth and uninterrupted operations for our clients
- Preventive Maintenance: Advise customers on preventive measures and configurations to enhance product performance and longevity
- Collaborate: Work closely with our Support, Sales, Marketing, and R&D teams to deliver comprehensive solutions
- Continuous Learning: Participate in internal technical training and workshops to stay ahead in your field
- Advocate: Elevate "Voice of Customer" in relaying critical insights and customer experiences to Agilent leadership
What We're Looking For
- Education: Bachelor's or master's degree in a science field (e.g., chemistry, biology, biochemistry, biotechnology, engineering or similar)
- Skills: Strong problem-solving abilities and a passion for technology
- Experience: Minimal to no prior work experience required – we value your fresh perspective and eagerness to learn
- Team Player: Ability to work effectively within a team and coordinate activities with others
- Adaptability: Willingness to travel and adapt to different customer environments
- Relocation: As part of the Services Campus Hire Program, successful candidates will spend 4 months onboarding and training with peers in Wilmington, Delaware and must be willing to relocate for that period, housing assistance will be provided during the program.
Requirements
- Bachelor's or master's degree in a science field (e.g., chemistry, biology, biochemistry, biotechnology, engineering or similar)
- Strong problem-solving abilities and a passion for technology
- Minimal to no prior work experience required
- Ability to work effectively within a team and coordinate activities with others
- Willingness to travel and adapt to different customer environments
- Must be willing to relocate for a 4-month training program in Wilmington, Delaware
Benefits
- Housing assistance
- Company car
- Reimbursement for personal vehicle usage
- Bonus
- Stock options
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.