Anatomic Path Resolution Representative
Quest Diagnostics
Summary
The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.
Job description
Responsibilities
- Communicate with and educate clients in order to expedite patient results
- Resolve problematic Histology and Cytology cases
- Pull and monitor worklists and pending lists
- Locate missing patient samples
- Enter TIQ problems into the LIS
- Provide priority handling of patient samples with limited stability and problems impacting their processing
- Research, investigate and resolve incoming client faxes/phone calls
- Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
- Resolve and process "Name Mismatches" and provide proper notification to clients along with follow-up documentation for reporting purposes
- Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels
- Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
- Other duties as assigned
Qualifications
Required Work Experience: 3 years experience in AP Support environment
Physical and Mental Requirements
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance
- Ability to stand and work at the bench for long periods of time
- Frequent walking and/or standing
- May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
Knowledge
Functional knowledge of medical terminology
Skills
- PC skills, including working knowledge of MS Office
- Strong Data Entry skills
- Excellent clerical, organizational, phone and communication skills
- Strong problems solving skills
Education
- High School Diploma or Equivalent (Required)
Requirements
- 3 years experience in AP Support environment
- Functional knowledge of medical terminology
- PC skills, including working knowledge of MS Office
- Strong Data Entry skills
- Excellent clerical, organizational, phone and communication skills
- Strong problems solving skills
- High School Diploma or Equivalent
Benefits
- Medical, Dental & Vision
- Well-being Programs
- Health Assessment Program
- Mental Health Program
- Vacation & Flex Time
- Paid Holidays
- Financial Coaching
- 401(k) Matching
- Roth IRA
- Employee Stock Purchase Plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Annual Incentive Plans
- Matching Gifts Program
- Education Assistance
- Career Advancement Opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.