Application Analyst — Epic Beaker & EpicCare Link

Position Overview

At Abbott Cancer Diagnostics, we're cancer fighters. Our mission is to change lives through advances in cancer detection and treatment guidance. As an Application Analyst – Epic Beaker & EpicCare Link, you will work on business systems design and configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, you will identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. You will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. This is a hybrid position (4 days in office, 1 day remote) located in Madison, Wisconsin.

Essential Duties Include, but are not limited to, the following:

• Responsible for business systems design and configuration, upgrades, and improvements for low complexity applications using established processes and procedures.
• Estimate and assess impact of requested changes to assigned business system and/or platform.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Develop new processes and procedures in partnership with leadership and business teams.
• Create and maintain technical documentation.
• Contribute to peer design and code reviews.
• Identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them.
• Create and maintain system documentation.
• Liaise with business systems stakeholders and software vendor's implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Help develop, document, and participate in trainings and work with end users.
• Troubleshoot problems and questions, and provide regular updates on status.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.

Minimum Qualifications

• Bachelor's degree in Computer Science or related field; or High School Diploma or GED and 4 years of relevant experience in lieu of Bachelor's Degree.
• 3+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
• Demonstrated ability to understand industry best practices.
• Strong computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs.
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience configuring business systems software in a life sciences, health care, or related industry.
• Certification in Epic Beaker CP and/or EpicCare Link.
• Additional relevant Epic certifications, such as Epic Genomics, Epic Aura, Epic Beaker AP, Epic Ambulatory, or Epic Orders.
• Experience supporting or configuring Epic Aura workflows, especially from the perspective of a reference lab.
• Experience working in a health system, reference laboratory, biotechnology, or life sciences environment.
• Experience supporting clinical laboratory operations, pathology, genetics, or oncology workflows.